Director of Rooms-MARRIOTT LI

Blue Sky Hospitality Solutions•Uniondale, NY

3d•Onsite

About The Position

The Director of Rooms will support the General Manager in overseeing the Rooms Division, including the Front Office and Housekeeping departments, with additional oversight of valet operations. This role is responsible for ensuring all departments achieve guest satisfaction targets, maintaining operational excellence, and hitting all metrics. The Director of Rooms must also meet the financial goals set by ownership.

Requirements

Minimum 3-5 years of management experience, preferably in both Rooms.
Proficient with Pep system.
Computer literacy and financial management a must.
Able to handle cash and credit transactions.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations.
Command of the English language both written and verbal.

Nice To Haves

Associates degree or higher degree preferred.

Responsibilities

Support General Manager in overseeing the Rooms Division, including Front Office and Housekeeping departments, and valet operations.
Ensure all departments achieve guest satisfaction targets.
Maintain operational excellence and meet financial goals.
Foster a work environment where all team members can realize their full potential.
Ensure all team members receive extensive training and testing.
Ensure team members are aware of the local area and complete required brand training.
Own issues and have a solid plan for following up with external and internal guests.
Ensure all Departments stay within forecasted numbers for departmental and labor expense.
Flex expenses based on demand and control overtime.
Utilize labor reports for appropriate allocation of resources and staff assignments.
Ensure all scores pertaining to hotel operations are at or above the brand average.
Follow up on all responses within brand guidelines.
Maintain Triple AAA 4 Diamond rating and be familiar with criteria.
Ensure passing of brand QA.
Ensure each team member is trained and Stay score is at or above brand expectations.
Ensure you and the teams are certified in all applicable safety certifications (CPR, etc.).
Train teams on Emergency procedures, location of emergency manual, shut-off valves, and fire panel.
Ensure regular safety checks of the shuttle.
Lead all Rooms division managers to success on daily, weekly, monthly, and annual action plans.
Ensure up-sell programs throughout the hotel.
Effectively deal with internal and external customers, including resolving conflicts with patience, tact, and diplomacy.
Observe and detect signs of emergency situations and remain calm and alert during emergencies or heavy hotel activity.
Act as Manager on Duty per schedule.
Make sound business decisions and take action quickly based on experience and judgment.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the rooms budget.
Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
Ensure compliance with brand standard operating procedures and policies.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline or termination when appropriate.
Ensure timely completion of performance appraisals.
Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
Resolve customer complaints and anticipate potential problems by monitoring complaints, operational issues, business flow, and associate performance.
Develop strong relations with the sales team to discuss and implement sales strategies to improve occupancy levels and revenues.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.