Director of Rooms
Avion Hospitality•Memphis, TN
•Onsite
About The Position
We are seeking a dynamic and experienced Director of Rooms to lead our hospitality team and ensure an exceptional guest experience. This pivotal role involves overseeing all front-of-house operations, including the front desk, housekeeping, concierge, and guest services, to maintain the highest standards of service and operational efficiency. If you are a strategic leader with a passion for hospitality excellence, we invite you to join our team and contribute to our reputation for outstanding guest satisfaction.
Requirements
- Proven experience in hotel management, preferably in a leadership role overseeing rooms division
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and tact
- Financial acumen with experience managing budgets and controlling costs
- Knowledge of hospitality software and property management systems
- High level of organization, attention to detail, and problem-solving skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
Nice To Haves
- Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
Responsibilities
- Oversee daily operations of the front desk, housekeeping, concierge, and guest services departments
- Develop and implement service standards to ensure a consistent, high-quality guest experience
- Lead, motivate, and train departmental managers and staff to achieve operational excellence
- Monitor and manage departmental budgets, expenses, and revenue targets
- Ensure compliance with health, safety, and sanitation standards
- Handle guest inquiries, complaints, and special requests with professionalism and promptness
- Collaborate with other departments to coordinate activities and improve overall hotel performance
- Conduct regular inspections to maintain cleanliness, safety, and service standards
- Analyze operational data to identify areas for improvement and implement strategic solutions
- Stay updated on industry trends and best practices to enhance service offerings
Benefits
- Opportunities for growth
- Professional development
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
