Director of Rooms

Island Hospitality Management•Durham, NC

1d•$55,000•Onsite

About The Position

As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue. This position may require flexible scheduling availability.

Requirements

Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out
Knowledge of budget preparation, payroll, and cost spending controls
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Valid Driver's License is preferred
Regularly required to stand, sit or walk for an extended period of time
Regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds

Nice To Haves

Flexible scheduling availability

Responsibilities

Overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry
Providing all guests with quality service
Maximizing room revenue
Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards
Notifying supervisors of any damages, deficits, and/or disturbances
Ensuring that departments achieve or exceed guest's service expectations
Controlling all purchases for the department, consistently aware of quality and cost
Preparing team member schedules in accordance with budgets and business forecasts
Managing human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations