Director of Rooms

Starwood Hotels•USA HI 1 Hotel Hanalei Bay, HI

4d•$125,000 - $140,000•Onsite

About The Position

The Director of Rooms is responsible for the strategic and operational leadership of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Front Drive. This role focuses on delivering exceptional luxury guest experiences, driving operational excellence, supporting financial performance, and developing high-performing teams while ensuring alignment with brand standards and the 1 Hotels vision and values. The Director of Rooms is a thought leader with a gift for service and an instinct for leadership, whose most important roles are to ensure the excellence of the entire guest experience, and that the mission and the brand’s operational and financial outcomes are exceeded.

Requirements

Minimum of 5 years of progressive leadership experience within a Rooms Division, including Department Head or Division Head roles.
University degree in Hotel Management, Hospitality, or a related discipline preferred.
Strong financial acumen with experience in budgeting, forecasting, and revenue optimization.
Proven ability to analyze data, identify trends, and implement strategic improvements.
Exceptional leadership, coaching, and team development capabilities.
Excellent interpersonal, communication, and guest engagement skills.
Results-oriented with the ability to adapt to changing priorities and perform under pressure.
Highly organized, strategic thinker with strong planning and execution skills.
Passion for luxury hospitality, service excellence, and sustainable operations.
Ability to lead with vision, creativity, accountability, and a positive, people-first mindset.

Responsibilities

Strategic and operational leadership of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Front Drive.
Delivering exceptional luxury guest experiences.
Driving operational excellence.
Supporting financial performance.
Developing high-performing teams.
Ensuring alignment with brand standards and the 1 Hotels vision and values.