Director of Room Operations
About The Position
Concord Hospitality is seeking a passionate and results-driven Director of Rooms to lead our Front Office and Housekeeping teams in delivering best-in-class guest experiences. The ideal candidate is a hands-on, service-focused leader with a proven track record in rooms division management, a strong eye for detail, and a commitment to operational excellence. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.
Requirements
- Proven leadership experience in Rooms Division or hotel operations management.
- Strong financial acumen with experience managing departmental budgets and forecasting.
- Excellent organizational, communication, and interpersonal skills.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
- Knowledge of OSHA regulations, safety protocols, and internal audit procedures.
Nice To Haves
- Familiarity with branded hotel systems is strongly preferred.
Responsibilities
- Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
- Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
- Hire, train, and mentor associates, promoting a positive work culture and driving team development.
- Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
- Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
- Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
- Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
- Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
- Lead effective departmental meetings and encourage strong interdepartmental communication.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
