Director of Risk & Safety Operations

Trans-Care Ambulance•Terre Haute, IN

23h•Onsite

About The Position

The Director of Risk & Safety Operations is a full-time on-site role located in Terre Haute, IN. This role involves overseeing enterprise risk management processes, ensuring regulatory compliance, and conducting safety audits. The director will identify and mitigate operational risks, perform frequent evaluations of safety protocols and practices, and develop strategies to enhance safety and compliance. Leading and training the team to adhere to best practices while collaborating with other departments to ensure alignment with organizational goals is a key focus of this position.

Requirements

Experience in Risk Management, with the ability to identify, assess, and mitigate organizational risks effectively.
Strong Analytical Skills to analyze safety data, detect trends, and implement solutions to improve operations.
Knowledge of Regulatory Compliance requirements, ensuring adherence to local, state, and federal guidelines governing ambulance operations.
Excellent leadership, communication, and organizational skills.
Proven experience in EMS operations, fire service, fleet safety, or similar high-liability field
Demonstrated success in reducing accidents, incidents, or claims
Strong field leadership presence with the ability to influence behavior
Experience conducting incident investigations and root cause analysis
Willingness to travel between multiple locations and conduct field work
Proficiency in using relevant safety management software and tools.
Familiarity with healthcare and emergency medical services is a plus.
Bachelor’s degree in risk management, business administration, healthcare administration, or a related field is preferred.

Nice To Haves

Prior leadership experience in multi-site or multi-state operations
EVOC Certification
Background in EMS leadership, fire service officer roles, or large fleet operations
Experience with Telematics systems (e.g., Samsara, Traumasoft) and other safety dashboards or reporting tools
Familiarity with workers’ compensation and auto liability processes, OSHA rules and regulations as it relates to EMS
Experience developing and implementing safety training programs

Responsibilities

Conduct routine ride-alongs across all service areas
Evaluate driver behavior, patient handling, and on-scene operations
Provide real-time coaching and corrective action
Identify gaps between policy and actual field execution
Develop, implement, and oversee a comprehensive driver safety program
Monitor and track: Preventable accidents, Driver behavior trends (speeding, braking, distractions)
Establish driver accountability systems and performance standards
Lead investigations for: Vehicle accidents, Employee injuries, Patient-related safety events (non-clinical)
Perform detailed root cause analysis (not surface-level reporting)
Identify contributing factors and implement corrective measures
Develop and deliver: Driver safety training programs, Post-incident retraining, Ongoing safety refreshers
Ensure training results in measurable behavior improvement
Reinforce a culture of accountability and safety
Track and analyze key safety metrics across all locations
Identify trends in Incidents, high risk employees, high-risk locations.
Partner with leadership to develop dashboards and reporting tools
Provide actionable insights
Conduct regular safety audits, driver evaluations and operational reviews
Maintain strong field presence and visibility
Ensure consistency across all service areas
Partner with Chief Compliance Officer on workers’ compensation claims, auto liability incidents
Provide operational insight to reduce claim frequency and severity
Assist in identifying cost-reduction opportunities
Assist in developing standardized safety procedures across all locations
Support alignment with company policies and regulatory expectations
Drive consistency in safety practices across all states