Business Program Implementation Lead
JLL•Chicago, CO
•Onsite
About The Position
JLL's Property Management Technologies (PMT) group, which includes Building Engines and the Prism platform, is undergoing significant expansion. We are seeking a Director of Revenue Operations to act as a central point of contact for sales, marketing, customer success, and delivery teams. This role is responsible for the entire revenue process, including forecasting, pricing strategy, go-to-market execution, and cross-functional governance. The successful candidate will report directly to the President of PMT and will operate at the intersection of strategy and execution.
Requirements
- A BS degree in business, marketing, economics, finance, engineering, or computer science
- 7+ years in revenue operations, strategy, or GTM leadership in a B2B SaaS or PropTech environment
- Demonstrated ability to own P&L components — budgeting, forecasting, variance analysis
- Experience building or owning pricing strategy and packaging for software products
- Excellent leadership skills with the ability to influence stakeholders and team members
- Excellent conflict & impediments management
- Self-motivated with a default to action
- Focused on setting and achieving measurable objectives and KPI
- Proven experience in organizational process definition and change management
- Strong executive communication skills for updates and escalations
- Ability to create a collaborative plan of action and hold team members accountable, while keeping team engaged and focused
Nice To Haves
- Commercial real estate industry experience
Responsibilities
- Own revenue and profit budget forecasting and performance
- Lead annual and quarterly budget cycles
- Drive cost savings initiatives (e.g., license consolidation, system rationalization)
- Manage headcount and spend against plan
- Own pricing strategy and governance across Building Engines Prism, AI monetization, and 3rd-party products
- Develop bundled offerings, early payment programs, and direct market packaging
- Identify and operationalize net-new revenue opportunities
- Lead pricing and packaging change planning and execution
- Define and execute GTM strategy for product features, modules, and new releases
- Own Enterprise Licensing Agreement (ELA) structure and commercial readiness
- Drive market penetration for under-penetrated segments
- Partner with Sales Managers on targeted market strategies
- Develop and manage PM/PMT governance structure
- Serve as central operations stakeholder for business-related projects
- Coordinate with Product Ops team on product-related initiatives
- Lead process enhancement initiatives to improve operational efficiency (with Delivery Teams)
- Handle business-related escalations including pricing, billing, bookings, and customer issues
- Shield executive leadership from operational matters while engaging them strategically when necessary
- Serve as primary point of contact for cross-functional business challenges
- Facilitate employee engagement through People Survey result review and development of specific actions against people survey results, townhalls
- Foster collaborative environment across revenue-generating teams
- Build alignment and communication across organizational functions
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Director
