Business Program Implementation Lead

JLL•Boston, MA

2d•$220,000 - $280,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role JLL's Property Management Technologies (PMT) group — home to Building Engines and the Prism platform — is scaling aggressively. We are looking for a Director of Revenue Operations to serve as the connective tissue across sales, marketing, customer success, and delivery. This role owns the revenue engine: forecasting, pricing strategy, GTM execution, and cross-functional governance. You will work directly with the President of PMT and operate at the intersection of strategy and execution.

Requirements

A BS degree in business, marketing, economics, finance, engineering, or computer science
7+ years in revenue operations, strategy, or GTM leadership in a B2B SaaS or PropTech environment
Demonstrated ability to own P&L components — budgeting, forecasting, variance analysis
Experience building or owning pricing strategy and packaging for software products
Excellent leadership skills with the ability to influence stakeholders and team members
Excellent conflict & impediments management
Self-motivated with a default to action
Focused on setting and achieving measurable objectives and KPI
Proven experience in organizational process definition and change management
Strong executive communication skills for updates and escalations
Ability to create a collaborative plan of action and hold team members accountable, while keeping team engaged and focused

Nice To Haves

Commercial real estate industry experience

Responsibilities

Own revenue and profit budget forecasting and performance
Lead annual and quarterly budget cycles
Drive cost savings initiatives (e.g., license consolidation, system rationalization)
Manage headcount and spend against plan
Own pricing strategy and governance across Building Engines Prism, AI monetization, and 3rd-party products
Develop bundled offerings, early payment programs, and direct market packaging
Identify and operationalize net-new revenue opportunities
Lead pricing and packaging change planning and execution
Define and execute GTM strategy for product features, modules, and new releases
Own Enterprise Licensing Agreement (ELA) structure and commercial readiness
Drive market penetration for under-penetrated segments
Partner with Sales Managers on targeted market strategies
Develop and manage PM/PMT governance structure
Serve as central operations stakeholder for business-related projects
Coordinate with Product Ops team on product-related initiatives
Lead process enhancement initiatives to improve operational efficiency (with Delivery Teams)
Handle business-related escalations including pricing, billing, bookings, and customer issues
Shield executive leadership from operational matters while engaging them strategically when necessary
Serve as primary point of contact for cross-functional business challenges
Facilitate employee engagement through People Survey result review and development of specific actions against people survey results, townhalls
Foster collaborative environment across revenue-generating teams
Build alignment and communication across organizational functions