Director of Revenue Operations

Canals•New York, NY

2d•Remote

About The Position

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re an 80-person team (~50 in engineering), located across North and South America. The Role We’re looking for a Director of Revenue Operations to build and scale the RevOps function at Canals. This role sits at the center of our go-to-market engine; owning systems, data, and operating cadence across Sales, Marketing, and Customer Success. You’ll report to the Head of Operations and partner closely with GTM leadership to design the infrastructure that powers our growth, while staying hands-on in execution. This is a high-impact role for someone who thrives in fast-moving, early-stage environments and wants to build from zero to one.

Requirements

Typically, 5–10+ years in RevOps / Sales Ops at high-growth B2B SaaS companies
Track record of building or scaling RevOps functions (systems, process, and analytics)
Deep CRM ownership (HubSpot preferred or Salesforce): pipeline management, account ownership, and reporting
Familiarity with operationalizing AI for GTM teams
Experience running forecasting and pipeline analytics with executive-level visibility
Strong operator mindset and comfortable being both strategic and hands-on
High ownership, detail-oriented, and biased toward action
Experience working closely with founders or executive teams
Experience with commissions tools and compensation design

Responsibilities

Build & scale RevOps
Establish and own the RevOps function across systems, analytics, process, and enablement
Define priorities, operating rhythms, and roadmaps aligned to company growth goals
Lay the foundation for future team hiring (and manage early hires as we scale)
Create a culture of ownership, speed, and high standards
Own GTM systems & data
Own and optimize the GTM tech stack (HubSpot, sequencing tools, enrichment tools, automation)
Maintain clean data, clear account ownership, and structured pipeline hygiene
Design workflows, integrations, and automations that improve rep efficiency
Ensure data integrity across the full lead-to-revenue lifecycle
Drive GTM strategy & execution
Partner with leadership on segmentation, territory design, and pipeline strategy
Translate growth targets into clear operating plans, KPIs, and leading indicators
Build and run forecasting processes with high accuracy and fast variance analysis
Establish a consistent weekly, monthly, and quarterly business cadence
Analytics & insights
Build dashboards and reporting that leadership trusts for decision-making
Deliver clear insights on pipeline health, conversion, and revenue performance
Identify bottlenecks and recommend data-driven improvements across the funnel
Process & alignment
Standardize and document the lead-to-customer journey
Implement scalable pipeline governance and stage definitions
Drive cross-functional alignment across Sales, Marketing, and CS
Ensure new processes are adopted and measurable
Commissions & performance
Design and administer commission plans and incentive structures
Ensure commissions are accurate, transparent, and paid on time
Support compensation planning aligned to company goals

Benefits

Real-world impact: your work improves global supply chains, saving customers time and reducing waste.
Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
Culture of ownership: moving fast while putting quality first.
Remote-first, flexible work environment across North and South America.
Stellar product-market fit with tons of customer love.
All star team with diverse backgrounds to collaborate with and learn from.

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