Director of Revenue Operations
About The Position
The Director of Revenue Operations owns the systems, processes, and support functions that enable the ProFormance sales organization to operate at scale. This role leads the Business Development Manager team, the Inside Sales Manager and offshore proposal team, and the Sales Analyst. The Director of Revenue Operations is accountable for the speed and quality of everything that happens behind the field team — proposals, community setup, job entry, commission accuracy, and market intelligence — and for ensuring BDMs are effectively opening new builder relationships and handing them off cleanly to territory Account Managers.
Requirements
- 7+ years in sales operations, revenue operations, or a combination of sales leadership and operational management
- Proven experience managing cross-functional teams including sales hunters, inside sales/operations staff, and analysts — comfortable leading both strategic and process-oriented team members
- Strong analytical and systems thinking — able to build reporting infrastructure, interpret pipeline and margin data, and turn analytics into actionable direction for the field
- CRM and data tool proficiency required — Dynamics, Salesforce, or similar; Datarails or equivalent financial reporting tool experience strongly preferred
- Exceptional organizational and communication skills — this role is the connective tissue between sales and back-office operations; nothing can fall through the cracks
Responsibilities
- Lead and manage the BDM team — set national builder targets, review pipeline weekly, coach on deal strategy, and hold BDMs accountable to new logo and activation speed metrics
- Own the Inside Sales function — ensure proposals are turned around within 24 business hours, accuracy rates stay above 95%, and community setups are completed within 5 business days of win notification
- Oversee the Sales Analyst — ensure the rolling 4-week dashboard is published every week, commission calculations are error-free, and monthly market share reports are delivered
- Drive market intelligence strategy — direct the Sales Analyst’s use of permit data, builder expansion tracking, and competitive analysis to identify new BDM targets and AM growth opportunities
- Partner with Directors of Sales FL and SE on territory strategy — provide market share data, pipeline visibility, and Inside Sales support to ensure field team productivity
- Partner with estimating, scheduling, and accounting to streamline processes and efficiencies cross-departmentally
- Collaborate with People & Growth and the Chief of Staff on commission plan updates, leveling framework changes, and compensation benchmarking
Benefits
- Comprehensive Health Coverage: medical, dental, and vision insurance
- 401(k) plan after 3 months of employment
- 10 days off in your first year
- 9 paid holidays
- a floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
