Director of Revenue Cycle Operations

MaineGeneral Health•Waterville, ME

7h•Onsite

About The Position

At MaineGeneral Health, we're committed to improving the health of our communities by delivering exceptional care and an outstanding patient experience. We're seeking a strategic, collaborative Director of Revenue Cycle Operations to lead a high-performing team responsible for optimizing revenue cycle operations, driving financial performance, and supporting organizational growth. In this key leadership role, you'll oversee the daily operations of the revenue cycle, establish strategic priorities, enhance operational efficiency, and ensure compliance with regulatory and organizational standards. If you're a results-driven leader who thrives on building strong teams and improving complex operational processes, we'd love to hear from you.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field required
Progressive leadership experience within Revenue Cycle, Patient Financial Services, or Healthcare Finance.
Strong understanding of revenue cycle operations, healthcare reimbursement, regulatory requirements, and operational best practices.
Demonstrated success leading large teams, managing change, and driving operational improvements.
Experience managing departmental budgets and financial performance.
Excellent leadership, communication, relationship-building, and problem-solving skills.

Nice To Haves

Master's degree preferred

Responsibilities

Provide strategic leadership for revenue cycle operations, ensuring alignment with MaineGeneral Health's mission, values, and organizational goals.
Develop and implement departmental goals, policies, and operational plans that support financial performance, regulatory compliance, and exceptional customer service.
Direct and evaluate departmental operations, including workflow optimization, technology utilization, service level performance, and issue resolution.
Partner with clinical, operational, finance, and executive leaders to identify opportunities for process improvement and operational excellence.
Lead staffing initiatives including recruitment, onboarding, coaching, performance management, employee development, and succession planning.
Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
Develop, manage, and monitor departmental budgets while ensuring responsible stewardship of organizational resources.
Coordinate and oversee internal and external audits while maintaining compliance with applicable regulations, payer requirements, and organizational policies.
Utilize operational metrics and performance data to drive continuous improvement and achieve departmental goals.