Director of Retail Operations - Process Improvement

Rally House

1d•$168,000 - $205,000•Onsite

About The Position

The Director of Retail Operations - Process Improvement is responsible for designing, improving, and scaling operational processes that enable Rally House stores to execute consistently and efficiently. This leader partners across Operations, Merchandising, Human Resources, Finance, Supply Chain, IT, Store Design, and Marketing to identify opportunities, simplify work, eliminate inefficiencies, and improve the Team Member and Guest experience. This role serves as the operational architect for the business—evaluating how work gets done, identifying opportunities to improve execution, and implementing sustainable solutions that support profitable growth.

Requirements

Bachelor's degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field preferred
7+ years of progressive retail operations experience
3+ years leading enterprise-level operational improvement initiatives
Experience in multi-unit retail required
Ability to balance strategic thinking with practical execution
Ability to influence leaders without direct authority
Comfortable working in a fast-paced, changing environment
Demonstrated ability to simplify complex business challenges
Excellent analytical and critical thinking skills
Exceptional process mapping and problem-solving skills
Outstanding communication and presentation skills
Strong operational and business acumen
Strong project management capabilities

Nice To Haves

Experience leading cross-functional projects in a high-growth organization preferred
Experience implementing operational technology solutions preferred

Responsibilities

Evaluate existing store and field processes to identify opportunities for simplification, standardization, and increased effectiveness
Lead cross-functional process improvement initiatives from concept through implementation
Eliminate unnecessary complexity while improving execution, compliance, and the Team Member experience
Develop scalable operational standards that support company growth
Utilize Lean, Six Sigma, or similar continuous improvement methodologies where appropriate
Continuously assess operational performance through field observations, data analysis, and feedback from stores
Identify root causes of operational challenges and implement sustainable corrective actions
Develop operating procedures that improve consistency across all locations
Establish governance around operational standards and process ownership
Serve as the operational liaison across Corporate departments to ensure initiatives are executable in stores
Facilitate collaboration between Operations, Merchandising, IT, HR, Supply Chain, Marketing, Finance, and Store Design
Evaluate new programs and initiatives through the lens of operational impact before rollout
Ensure operational readiness for new initiatives
Lead retail operational projects from planning through execution
Develop implementation plans, timelines, communication strategies, and success metrics
Monitor project performance and adjust plans as necessary
Coordinate pilot programs and enterprise rollouts
Partner with IT to identify opportunities for automation and technology-enabled improvements
Evaluate operational technology solutions that improve productivity and execution
Translate operational requirements into business needs for system enhancements
Support testing and implementation of new operational systems
Regularly visit stores to observe operations firsthand and validate opportunities
Gather feedback from Team Members, District Managers, and Regional Directors
Ensure improvements reduce workload and improve execution rather than create unnecessary complexity
Build strong credibility as an advocate for field operations
Develop KPIs to measure operational effectiveness
Utilize reporting and analytics to identify trends and opportunities
Monitor adoption of new processes and recommend corrective actions when necessary
Present operational insights and recommendations to senior leadership