Director of Restaurants

Wentworth By the Sea • New Castle, NH

1d • Onsite

About The Position

Assists in leading the food and beverage team in executing operations by performing the following duties personally or through subordinate supervisors. This position is expected to be well acquainted with the functions of the “floor” on a daily basis, working nights, weekends and holidays are a requirement for this position. All associates are expected to promote and uphold Wentworth by the Sea’s Standards of Excellence; Smile, Assume responsibility, Maintain a well groomed, professional appearance, Own every guest inquiry, Speak in a professional manner, Exceed guests’ expectations and Take pride in your work and in the resort.

Requirements

• Ability to read, analyze and interpret general business periodicals, professional journals or technical procedures.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from managers, guests, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Stand and walk for long periods of time.
• Use hands to manipulate a variety of equipment and paperwork.
• Talk or hear.
• Reach with hands and arms.
• Taste or smell.
• Stoop or kneel.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Nice To Haves

• Manages all outlet supervisors in the Food and Beverage departments.
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include assisting with hiring and training associates with a detailed training book; planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems; and achieving standards.

Responsibilities

• Conducts daily inspections of the outlets to ensure service standards are met.
• Oversees the flow and execution of the main dining room and outlets during peak meal service times AM & PM to ensure guest satisfaction.
• Assists with weekly time edits daily to ensure compliance, including managing employee breaks as well as overtime.
• Reviews associates daily paperwork to ensure accuracy. Including all outlets and room service.
• Ensures opening and closing check lists are completed by associates and supervisors and are turned into the Directors mailbox on a daily basis.
• Completes multiple walk throughs of the dining room to ensure cleanliness and guest satisfaction throughout the day.
• Responsible for implementing and following through on training of outlet associates.
• Creates Schedule for outlets and confers with the Food and Beverage Director on the sharing of staff between banquets and the outlets.
• Investigates and resolves food quality and service complaints.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed