Director of Resort Operations

CoralTree Hospitality • Lahaina, HI

16h • Onsite

About The Position

We are seeking a highly organized and service-driven Director of Resort Operations to oversee the daily operations at beautiful Kā‘anapali Ali'i in Lahaina, Hawaii. This role is ideal for a hands-on leader who thrives in a dynamic hospitality environment and is passionate about delivering exceptional experiences to both guests and homeowners. At Kā‘anapali Ali'i, we believe that the heart of our success lies in our commitment to providing exceptional guest and homeowner experiences, delivering tangible results, and protecting the long-term value of every asset. Join a company with a nationally recognized hospitality platform and a distinct focus on people, purpose, and place.

Requirements

• High School diploma or GED required.
• Requires a minimum of 5 years of management experience in Four or Five Diamond hotel, resort or condominium properties with strong guest service experience
• Demonstrates a high level of skills in the areas of diplomacy, problem solving, and relationship building
• Excellent verbal and written communication skills
• Demonstrates functional and productive skill using technology
• Exceptional organizational skill, ability to manage projects and establish priorities with diverse timelines and responsibilities
• Available to work a flexible schedule including evenings, weekends, holidays, and additional hours as needed
• Must have a valid Hawaii State Driver’s License and an acceptable driving record

Nice To Haves

• Two years of post-high school education or bachelor’s degree in the field of Hospitality Management or related field preferred

Responsibilities

• Direct and support the leaders and operations of housekeeping, front office, bell and recreation departments working in collaboration with the General Manager
• Collaborate with the Owner Experience Manager to implement and maintain standards, processes, and procedures to the unit rating program with the goal of establishing a reputation for having the best quality residences
• Manage the guest service experience
• Monitor and evaluate guest feedback including guest satisfaction reviews and implement plans to increase guest satisfaction scores
• Monitor and achieve guest and homeowner satisfaction score goals and social media ratings, for cleanliness and residence maintenance
• Resolve guest and homeowner concerns and situations to ensure satisfaction and to follow-up in a timely manner
• Establish rapport with guests, homeowners, and vendors
• Maintain and grow strong working relationships and communication with all departments and team members to support property operations
• Develop maximum profits through cost and labor control
• Responsible for creating quality processes and procedures designed to consistently deliver superior standards and service for the homeowners and guests
• Embrace new ideas and continuous improvement to drive for impact, focusing on outcomes and accountability
• Acts as a catalyst for change and continuously looks to raise the bar to continue to make the property the preferred choice amongst travelers
• Resolves conflicts by exercising diplomacy
• Coach and mentor team members to be their best and deliver greatness, foster connections, and enable success

Benefits

• Paid Vacation, sick days, and holidays
• 401(k) Retirement Savings Plan with a company match
• Group Medical, Dental, Vision, Life Insurance, and Disability Benefits
• Paid Parental Leave
• Employee Assistance Program
• Five complimentary room nights at CoralTree Hospitality properties
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED