Director of Resort Operations - Luxury Private Island, Bonus Plan, Housing

Little Palm Island, a Noble House Resort•Summerland Key, FL

6d•Onsite

About The Position

Little Palm Island, a recipient of Three MICHELIN Keys for 2026, is an extraordinary island sanctuary offering quiet seclusion, globally inspired wellness, and exceptional culinary artistry. Situated on a private island 30 minutes from Key West, it is accessible only by private ferry. The resort features 30 luxury suites, a Balinese-style spa, and exclusive waterside dining overlooking the Atlantic Ocean. Following a multi-million-dollar renovation after Hurricane Irma, the resort offers an enhanced guest experience while preserving its unique magic. The Director of Resort Operations will manage operations on this exclusive private island resort, catering to Ultra-High-Net-Worth Individuals. This role demands a leader who understands and can deliver true luxury flawlessly, driving the vision for the property. The Island Resort Manager will be central to the guest experience, inspiring a high-performing team across rooms division, wellness, property operations, and marine services, ensuring all details exceed expectations. This role also involves forging meaningful connections with elite guests to make their stay seamless and unforgettable. The ideal candidate will have a proven background in luxury resort or island hospitality management, be a hands-on, operationally driven leader with a visible presence, comfortable with strategic direction, team mentoring, and stepping in wherever needed. Deep experience with UHNW clients, a calm, solution-driven mindset, and a readiness to embrace island life are essential. Direct oversight includes departments such as Spa, Boutique, Concierge Services, and Guest Services.

Requirements

Proven background in luxury resort, island experience, or hospitality management
Hands-on, operationally driven leader with a visible presence across the property
Deep experience working with UHNW clients
A calm, solution-driven mindset and hands-on leadership style
A readiness to embrace the beauty and remoteness of island life
Highly professional, welcoming personality, combined with experience leading a team in a luxury setting, including all administrative responsibilities.
Ability to navigate the complexities of running a world class resort situated on a four acre Island, three miles out to sea.

Nice To Haves

Taste for adventure
Passion for excellence
Understanding of what true luxury feels like and can deliver it flawlessly, every time
Equally comfortable setting strategic direction, mentoring teams, and stepping in wherever needed to ensure an exceptional guest experience at every touchpoint.

Responsibilities

Lead the daily operations of a luxury resort, ensuring exceptional guest experiences, operational excellence, and consistently high service standards.
Oversee department leaders, develop high-performing teams, drive financial performance, and maintain a culture of personalized, anticipatory hospitality.
Partner with executive leadership to deliver seamless operations while upholding the property’s brand, quality, and luxury standards.
Direct oversight of Operations Departments such as Spa, Boutique, Concierge Services and Guest Services.