Director of Residential Services
ACHIEVE NY•City of Binghamton, NY
•$65,000 - $75,300•Onsite
About The Position
The Director of Residential Services provides strategic oversight and operational leadership for assigned residential programs. This role ensures the delivery of high-quality, person-centered services while maintaining compliance with NYS OPWDD regulations and agency standards. The Director is accountable for achieving program outcomes across quality, service, workforce, and financial performance.
Requirements
- Bachelor’s degree in human services field and five (5) years of administrative or supervisory experience, Or Master’s Degree in Human Services field and three (3) years of administrative or supervisory experience
- Demonstrated leadership and management experience in residential or human services settings
Responsibilities
- Provide leadership and oversight of day-to-day operations across assigned residential programs
- Ensure compliance with all NYS OPWDD, waiver, and regulatory requirements
- Develop and maintain a stable workforce through recruitment, hiring, supervision, and retention strategies
- Directly supervise management staff, including performance evaluations and oversight of payroll and time-off processes
- Monitor and achieve program goals related to quality, service delivery, and financial performance
- Evaluate residential program needs and coordinate admissions, discharges, and service delivery
- Foster positive relationships with staff, individuals served, families, and community partners
- Represent Residential Services on committees and within the community as assigned
- Participate in an on-call rotation and provide leadership coverage as needed
- Ensure accurate and timely documentation, including oversight of Medicaid billing and recordkeeping
- Review program documentation to ensure compliance with regulations, policies, and billing practices
- Conduct audits, monitor program performance, and implement corrective actions as needed
- Lead responses to external audits, including development and execution of Plans of Corrective Action
- Ensure timely reporting and follow-up on incidents, safety concerns, and compliance issues
- Develop and deliver staff training while ensuring required certifications are maintained
- Participate in professional development and required agency training initiatives
- Perform other duties as assigned by leadership
Benefits
- Medical
- dental
- vision
- retirement plan
- company-paid life and disability insurance
- optional voluntary benefits
- generous PTO for eligible full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Director
