Director of Resident Services

SR COMPANIES LLC•Fayetteville, AR

2d•$90,000 - $90,000•Onsite

About The Position

Responsible for enhancing and improving the SRIM experience specifically in Heartful Care for our residents and their families. This role involves managing the health care of all residents, disseminating information to families and associates, and ensuring compliance with regulations. The Director of Resident Services demonstrates excellent decision-making skills, manages priorities, and provides "hands-on" care as needed. They also play a key role in staff management, including hiring, training, performance evaluations, and scheduling. The position requires adherence to safety protocols, HIPAA regulations, and assisted living facility (ALF) regulations.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
High school diploma or general education degree (GED).
Two to four years related experience and/or training; or equivalent combination of education and experience.
Valid Nursing License.

Responsibilities

Demonstrates and promotes SRIM's core value of the Golden Rule.
Accepts responsibility and accountability for management of the community in the executive director's absence.
Manages the health care of all residents, including dissemination of information to families and associates.
Demonstrates excellent decision-making skills and understands the impact of those decisions.
Sets and manages priorities.
Accepts calls from staff during nights and weekends.
Conducts meetings/trainings as required/requested.
Ensures communications are clear, accurate, and timely.
Reviews associate applications, checks references, and interviews applicants.
Monitors the work associates do and how they perform.
Coaches/counsels associates respectfully and completes performance evaluations.
Monitors expenditures weekly to ensure compliance with department budgeted monthly amounts.
Schedules associates based upon budgeted FTE's and prepares assignments for efficiency.
Provides "hands-on" care on an as-needed basis to meet resident needs.
Performs evaluations on residents to determine level of care and services.
Participates in monthly ECC and LNS meetings with the corporate director of nursing.
Ensures medication orders are accurate on the MORS.
Reviews and investigates all incident reports and recommends appropriate action/follow-up.
Understands and adheres to ALF regulations pertaining to assisted living healthcare laws.
Maintains a safe and secure working environment.
Practices good body mechanics and safe working habits.
Knows, understands, and follows established policies and procedures in emergency situations.
Acts as essential personnel, especially during emergencies.
Wears clean and appropriate dress per established policy.
Understands and complies with HIPAA regulations.
Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
Performs all other reasonable duties as assigned or requested.
Takes on special projects or assignments outside of regular duties willingly.
Directly supervises in the Resident Services/Nursing Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.