Director of Resident Engagement

Wesley at Tehaleh•Bonney Lake, WA

6d•Onsite

About The Position

Enrich the lives of older adults through community, choice, and continuing care in the Director of Resident Engagement role. The Director of Resident Engagement provides strategic and operational leadership for all resident life, engagement, wellness, recreational, cultural, and volunteer programs across the community. This position is responsible for creating an exceptional resident experience by cultivating meaningful opportunities for connection, purpose, lifelong learning, physical wellness, and social engagement. The Director oversees program development, departmental operations, team leadership, resident satisfaction initiatives, budget management, and continuous improvement efforts that support resident well-being and quality of life. Find your sense of belonging at Wesley! You will provide continuing care through these responsibilities. Essential functions of this position include the following.

Requirements

Bachelor's degree in Recreation Therapy, Gerontology, Hospitality Management, Event Management, Human Services, Recreation, Business Administration, or related field.
Five (5) years of progressive leadership experience in senior living, hospitality, recreation, wellness, resident services, or related field.
Three (3) years of supervisory experience.
Demonstrated success in program development, resident engagement, and team leadership.
Strong budget management and organizational skills.
Strong leadership and people-management skills.
Excellent relationship-building and customer-service orientation.
Ability to connect with older adults and understand their unique needs and interests.
Strategic planning and project-management capabilities.
Strong written and verbal communication skills.
Ability to analyze resident feedback and translate insights into action.
Competence with Microsoft 365 and resident engagement software systems.
Commitment to continuous improvement and resident-centered service.

Nice To Haves

Experience in independent living, assisted living, memory care, or continuing care retirement communities.
Certification through a relevant professional association.
Experience leading volunteer programs.

Responsibilities

Develop and implement a comprehensive resident engagement strategy aligned with organizational values and resident interests.
Create a vibrant culture that promotes connection, belonging, dignity, independence, and purpose.
Lead the design and delivery of programs and events that support the physical, intellectual, emotional, social, and spiritual dimensions of wellness.
Ensure activities and services reflect resident preferences, feedback, and changing community demographics.
Promote a hospitality-focused environment that enhances the resident experience.
Oversee planning, scheduling, and execution of resident activities, special events, outings, educational programs, and wellness initiatives.
Establish annual programming goals, calendars, and outcomes measures.
Evaluate resident participation and satisfaction to drive ongoing program improvements.
Ensure programs are inclusive and accessible to residents with varying abilities and interests.
Collaborate with dining, wellness, chaplaincy, therapy, and healthcare teams to develop integrated resident experiences.
Provide leadership, coaching, development, and performance management for assigned team members.
Establish clear expectations, accountability measures, and service standards.
Recruit, train, and retain high-performing team members and volunteers.
Foster a culture of engagement, collaboration, innovation, and continuous improvement.
Conduct regular team meetings, rounding, feedback discussions, and individual coaching sessions.
Build positive relationships with residents, families, and resident councils.
Facilitate resident feedback mechanisms, including surveys, focus groups, and committee meetings.
Address concerns and opportunities promptly and professionally.
Serve as a visible and accessible leader within the community.
Develop and maintain relationships with volunteers, educational institutions, community organizations, and local partners.
Expand opportunities for intergenerational programming and community engagement.
Enhance resident programming through strategic partnerships and volunteer involvement.
Develop and manage departmental budgets.
Monitor spending and ensure responsible stewardship of organizational resources.
Oversee purchasing, vendor relationships, transportation coordination, and event logistics.
Ensure compliance with policies, procedures, and safety standards.
Utilize resident satisfaction data, participation metrics, and feedback to improve services.
Lead department process-improvement initiatives using Lean principles.
Develop measurable goals and monitor performance indicators.
Identify opportunities to enhance efficiency while improving resident outcomes and experiences.
Ensure departmental compliance with applicable regulations, policies, and community standards.
Maintain required documentation and records.
Promote resident safety during activities, outings, and special events.

Benefits

medical insurance (full time and ACA eligible)
dental (full time)
vision (full time)
group life (employee only coverage - full time)
combined paid time off (PTO) policy
6 Paid Holidays
1 Personal Holiday of Choice per year
403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes
on-demand pay through Dayforce Wallet
Employee Assistance Program (EAP)
Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement
food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace
recognition and reward platform, Inspire