HN384 - Director of Residences - Stamford, CT

British American Household Staffing • Stamford, CT

1d • Hybrid

About The Position

A superlative Director of Residences based in Stamford, Connecticut is sought out for an exciting role based in a Family Office in Connecticut. The family has properties in Southampton, Manhattan, Greenwich, Puerto Rico, and Florida and this role involves oversight of all properties with the understanding that not all of them are completed yet. Many of the properties are under renovation or construction and each will be toggled out at being completed within the next 3 years or so. This role will involve the hiring and oversight of staff in each location as needed (I.E., housekeepers) as well as vendor management. The candidate to hire must be able to travel and be hands-on for what is required at the properties. Being experienced in oversight/management of properties and staff is important for this role as well as being flexible with scheduling. This role will involve a 24/7 mindset and being available as needed; flexibility and a helpful personality is key for this role. The general hours can be expected to be between 50-60 a week. The Director of Residences will work out of the Family Office, and liaison between there, and other properties. The Director of Residences role is to ensure that they maintain their value, ensuring that the properties are meticulously maintained, all is in proper working order, and logistical operations are running smoothly. This role is a collaborative and hands-on position and will report directly to the principals. This role is live-out and no housing is provided; the client would like to find a local candidate first if possible, but expand the search only if needed. The role starts as soon as a great fit is found.

Requirements

• Good management and leadership skills
• Prior experience supporting UHNW families, particularly with oversight involving multiple residences
• High level of discretion, professionalism, and emotional intelligence
• Strong communication skills and the ability to anticipate needs
• Keen attention to detail
• Tech-savvy (Google Suite, MS Office, Adobe, home operation/automation software etc.)
• Excellent written and verbal communication skills
• Strong strategic and analytical mindset
• Extremely organized and able to manage multiple complex projects
• Able to lift up to 50 lbs.
• Valid driver’s license and clean driving record
• Discretion and confidentiality are non-negotiable (NDA required)

Nice To Haves

• A proficiency both in property management (I.E., landscaping, HVAC, etc.) as well as hospitality (I.E., making sure the family has food in stock upon their arrival at one of the home locations they are arriving at) is desired for this role.
• A construction background is welcome for this role.
• Working excellently with others and being able to bring out the best in other staff.

Responsibilities

• Serve as the bridge between the owners and their properties.
• Oversee multiple properties and ensure they meet the highest standards of excellence.
• Ensure the financial stability and operational efficiency of the properties.
• Manage essential expenses judiciously and curtail unnecessary costs.
• Handle contract negotiation with various service providers, contractors, and vendors.
• Nurture and sustain relationships with various contractors, ranging from handymen to landscapers.
• Represent the principals effectively, conveying their preferences and desires to staff and relevant parties.
• Make critical decisions on behalf of the principals when permitted, ranging from overseeing daily operations to authorizing major repairs and renovations.
• Address maintenance issues promptly, whether routine repairs or emergencies.
• Maintain records of properties, including payment invoices and expense records.
• Ensure routine maintenance and repairs are carried out on time.
• Ensure legal and regulatory compliance with local, state, and federal regulations and zoning ordinances.
• Oversee property insurance policies, ensuring adequate coverage.
• Update, document, and own household systems (“Household Manual”), solving for ambiguity with step-by-step, self-initiated solutions.
• Relieve the Principal of operational thinking, proactively communicating which tasks are being managed and delivering status updates without prompting.
• Hire and manage staff compensation.
• Oversee staff calendaring.

Benefits

• 15 days paid vacation
• Holidays off and paid include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• 5 paid sick days
• Health insurance
• Life insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees