WIC Program Assistant - Stamford, CT

Optimus Health Care, Inc.•Stamford, CT

4d•Onsite

About The Position

Optimus Health Care, the largest provider of primary care services in Fairfield County, is seeking a WIC Program Assistant to join our team in Stamford, CT. If you are passionate about patient care and thrive in a fast-paced, community-focused environment, we encourage you to apply. The WIC Program Assistant is an integral member of the WIC team, working collaboratively with the Nutritionist, Nutrition Aide, and Director of Nutrition Services to ensure efficient client flow and high-quality service delivery.

Requirements

High school diploma required
At least two (2) years of experience working in a medical office or at least one (1) year of experience working in a WIC setting.
The ability to communicate clearly both orally and in writing in English and another language when the Director of Nutrition Services or Program Nutritionist deems appropriate.
Strong communication and customer service skills
Proficient in basic computer and data entry functions
Ability to handle sensitive situations with professionalism and discretion
Strong attention to detail and organizational skills

Nice To Haves

Experience in health care or community facility preferred.
Bilingual English/Spanish preferred

Responsibilities

Greet and assist clients and visitors in a professional and courteous manner
Answer phones and respond to inquiries regarding WIC services, appointments, and benefits
Schedule, reschedule, and manage participant appointments in the CT-WIC system
Screen and interview applicants to collect demographic and eligibility information
Verify identity, residency, and income in accordance with federal and state regulations
Enter and maintain accurate participant data in CT-WIC
Issue WIC benefits, eWIC cards, and provide program materials (ID cards, food/vendor lists)
Educate participants on WIC services, rights, responsibilities, and program guidelines
Maintain participant records with a high level of accuracy and confidentiality
Conduct follow-up calls for missed appointments and outreach reports
Provide referrals to Medicaid, SNAP, and other health and social service programs
Support breastfeeding promotion efforts as appropriate
Assist with outreach activities, educational materials, and community events
Monitor assigned reports and respond to quality assurance feedback
Participate in required trainings and continuing education sessions
Perform other administrative and program-related duties as assigned