Director of Recruiting Operations

OpenAI•San Francisco, CA

8d•Onsite

About The Position

OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Director of Recruiting Operations is responsible for building and running the operating system that makes hiring at OpenAI fast, rigorous, and scalable. This role is responsible for all components that underpin every stage of the recruiting process — ensuring that as OpenAI scales rapidly and globally, our foundations remain accurate, auditable, and candidate-centered. Recruiting Operations (RecOps) team consists of three pillars: Candidate Experience, Interview Programs and Recruiting Systems, which make up the critical machinery behind hiring. The breadth of work that is entrusted to this team is vast – recruiting coordination at extreme volume, interview operations (governance, interviewer training and load balancing), operational tooling, and managing all the execution rhythms that keep hiring sustainable through volatility and growth. This role is accountable for ensuring recruiting operations scales without heroics, and that our systems are robust and sustainable for the next phase of OpenAI’s growth. This role is based in San Francisco, CA. We are not considering remote candidates at this time.

Requirements

12+ years of progressive experience within talent operations, systems or equivalent operational leadership roles.
Deep experience designing and building recruiting operations at scale globally
Strong systems thinking and operational design skills; comfortable driving integrations across ATS, scheduling and workflow tools. Comfort working with Ashby, Workday, Guide, is a plus.
Strong understanding of global data governance requirements, with demonstrated experience partnering closely with People Compliance and Legal; SOX experience strongly preferred (controls, audit readiness, disciplined reporting).
Track record delivering AI-enabled or highly automated operations (strategy, build/buy decisions, integration, instrumentation, reliability).
Proven ability to deliver strong cross-functional leadership with Recruiting, People Ops, People Analytics, Finance, Legal, Real Estate and Workspace, and IT teams.
Exceptional judgment, attention to detail, communication and prioritization in a fast-moving, high-stakes environment.

Responsibilities

Own and continuously improve the recruiting operating system by establishing a scalable RecOps operating model, ensuring focused prioritization, planning, sequencing, execution rhythms, escalation paths, and accountability.
Build a consistent, highly reliable candidate experience where recruiting coordination runs at high velocity and backlogs or fire drills are rare exceptions.
Build a world-class interview operations program that is strategic and continuously improving the interviewer experience and capability in response to our growth.
Lead, develop and grow a high-performing global Recruiting Operations team, setting clear standards, driving accountability, and building strong operational judgment.
Build an AI-native roadmap for recruiting operations that spans key hiring process touchpoints (scheduling, interviewer operations, approvals, candidate experience, data and quality assurance, and support tooling)
Raise the bar on automation with a bias toward secure, reliable, governed systems and drive tight integration across recruiting tools and workflows to ensure data accuracy and scalability.
Evaluate and optimize existing and new recruiting systems and vendors – ensuring they meet the needs of a rapidly growing, global organization.
Partner with key stakeholders like the People Analytics, Strategic Finance and Recruiting teams to translate headcount forecasts into executable hiring plans that understand resourcing requirements, constraints and system bottlenecks.
Drive system-of-record hygiene across recruiting tooling in partnership with People systems and operations teams.
Act as a trusted, systems-oriented leader through periods of expansive growth.