Director of Recreation & Lodging

Turning Stone Enterprises•Sylvan Beach, NY

18d•Onsite

About The Position

Lead the operations of some of Central New York's most unique outdoor hospitality destinations. As the Director of Recreation & Lodging, you will oversee a diverse portfolio that includes a seasonal cottage resort, full-service marinas, waterfront cabin rentals, and a premier hunting preserve. This executive leadership role is responsible for driving operational excellence, maximizing revenue, enhancing the guest experience, and developing high-performing teams across multiple recreational and lodging businesses. If you're a strategic hospitality leader with a passion for outdoor recreation, guest service, and business growth, this is an opportunity to shape memorable experiences while leading a one-of-a-kind destination.

Requirements

Bachelor's degree in Business Administration, Hotel Management, or related field preferred.
10+ years of progressive leadership experience in a Hospitality or Recreation Operations Management role.
Must possess superior guest service skills.
Excellent communication, interpersonal and administrative skills.
Proven track record of successful team leadership and development.
Extensive experience with marketing, budgeting, and purchasing.
Must possess valid driver's license.
Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

Responsibilities

Oversee all operational aspects of the property including sales, reservations, housekeeping, food and beverage, grounds, recreation, retail and property maintenance.
Prepare annual budget and monitor financial performance throughout the year.
Develop and implement strategies to increase revenue and profitability.
Work closely with Marketing to develop a marketing plan to promote the Cove to potential guests including promotional campaigns and packages.
Achieve the highest level of guest satisfaction by providing efficient and courteous service in all areas.
Respond quickly and effectively to any guest complaints or problems.
Work with Operations Manager to create team member training programs to ensure that team members are meeting their job responsibilities in accordance with Turning Stone standards.
Fully responsible for the management, maintenance and safety of all boats, and recreational equipment.
Ensure all team members and guests follow proper safety policies and protocols when utilizing recreational equipment.
Oversee all operational aspects of the Marinas including slip rental, fuel sales, boat storage, boat ramp operations, repair garage, ground and snow removal (off season).
Manage cabin rental through VRBO including guest check in, check out, housekeeping and maintenance.
Oversees all operations aspects including reservations, housekeeping, property maintenance, grounds, licenses and day pass sales, and snow removal in off season.
Oversees all operational aspects including reservations, sales, herd management and property maintenance.
Ensures the herd is in good health and have annual Veterinarian checks.
Purchase of trophy animals following NYS guidelines.