Director of RCM EPIC Optimization Patient Financial Services -Corporate 42nd Street- Full-Time-Days (Hybrid)

Mount Sinai Health System • New York, NY

3d • Hybrid

About The Position

The Director of EPIC Workflow Optimization for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) is responsible for identifying, designing, and implementing automation solutions, workflow enhancements, and new RCM initiatives that drive measurable improvements in financial performance, operational efficiency, and patient experience. The Director will collaborate closely with operational, clinical, and IT stakeholders to ensure optimization strategies align with organizational goals and industry best practices. This leader will focus on automation, workflow standardization, and adoption of new EPIC capabilities to enhance operational efficiency, financial performance, and patient satisfaction. This position aligns directly with Mount Sinai Health System’s goals to reduce cost-to-collect, accelerate cash flow, decrease denials, and improve patient engagement through technology-enabled transformation. The Director will partner cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives.

Requirements

• Experience in Revenue Cycle Management (RCM) and EPIC electronic medical record (EMR) platform.
• Experience in identifying, designing, and implementing automation solutions and workflow enhancements.
• Experience in collaborating with operational, clinical, and IT stakeholders.
• Experience in partnering with internal RCM leaders, IT, Finance, Legal, and external partners.

Responsibilities

• Identifying, designing, and implementing automation solutions, workflow enhancements, and new RCM initiatives.
• Driving measurable improvements in financial performance, operational efficiency, and patient experience.
• Collaborating with operational, clinical, and IT stakeholders to ensure optimization strategies align with organizational goals and industry best practices.
• Leading strategic and operational workflow initiatives to maximize the effectiveness of Mount Sinai Health System’s EPIC electronic medical record (EMR) platform for Revenue Cycle Management.
• Focusing on automation, workflow standardization, and adoption of new EPIC capabilities.
• Partnering cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives.

Benefits

• Strength through Unity and Inclusion
• Commitment to fostering an environment where everyone can contribute to excellence.
• Dedication to delivering outstanding patient care.
• Opportunity to be part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation.
• Encouragement for active participation in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
• Commitment to fostering a workplace where all employees feel valued, respected, and empowered to grow.
• Striving to create an environment where collaboration, fairness, and continuous learning drive positive change.
• Dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed