Director of Racquet Sports, $70,000.00
About The Position
The Director of Racquet Sports directs all aspects of the Racquet Club, focusing on facility maintenance, programming quality, event execution, staff development, customer satisfaction, membership retention and growth, and fiscal management. The role develops and executes racquet sports programming for members, resort guests, and local and national tournaments, including clinics, individual lessons, social events, competitive tournaments, and junior development. The Director maintains the club’s courts and facilities, manages staff and schedules, oversees supplies, inventory, and budgets, and works with members, guests, the Kingsmill Tennis Association Member Board, Human Resources, other department directors, the Director of Club Operations, and the General Manager. The schedule is flexible according to member and guest needs and includes early mornings, late evenings, weekends, and holidays.
Requirements
- Bachelor’s degree or equivalent experience with an emphasis on Business or Sports Management.
- Three years’ experience as a Racquet Sports Director or Head Professional in a membership- and/or resort-driven operation.
- USPTA or USPTR certification, similar accreditation, or extensive pickleball experience.
- High-level racquet sports program development and execution capability.
- Working knowledge of racquet sports programming for all ages and skill levels, including tennis camps, drills, and social racquet sports events.
- Working knowledge of outdoor clay court maintenance, irrigation, and preservation techniques.
- Understanding of retail operations and Point of Sale procedures to supply, sell, and market all aspects of a tennis shop.
- Ability to string tennis racquets and administer basic racquet technology and accessories.
- Good interpersonal skills when dealing with members.
- Ability to work a flexible schedule, including early mornings, late evenings, weekends, and holidays.
- Ability to maintain high safety standards and adhere to company safety standards.
Responsibilities
- Create and execute racquet sports programming for members, resort guests, and local and national tournaments, including clinics, individual lessons, social events, competitive tournaments, and junior development.
- Personally direct, or collaborate with accredited directors on, sanctioned and unsanctioned tennis and pickleball tournaments.
- Maintain facilities and programming quality, execute events, develop staff, support customer satisfaction and membership retention and growth, and manage fiscal operations.
- Arrive consistently on time, remain visible to members and guests, and present professionally in proper uniform.
- Attend required training, safety courses, office meetings, and departmental meetings; maintain safety standards, report hazards, and help prevent recurrence of known hazards.
- Greet members and guests by name when possible and communicate with them through available channels to ensure satisfaction and follow up on observations, suggestions, or complaints.
- Ensure current membership rules and policies are implemented and followed in Racquet Club operations.
- Work with Human Resources to recruit, employ, train, and manage Racquet Club employees and administer progressive discipline when necessary.
- Conduct timely and consistent staff performance evaluations.
- Work with the Kingsmill Tennis Association Member Board to execute events and social activities.
- Circulate throughout the Racquet Club to listen, coach, identify concerns, and improve service quality.
- Order and receive supplies and products, maintain inventory and budgets, and oversee daily staff scheduling.
- Hold weekly staff meetings and keep personnel informed about policies concerning member and personnel relations.
- Oversee and actively participate in daily court maintenance, irrigation system maintenance, and preservation of outdoor clay and hard court surfaces.
- Minimize operating costs, safeguard property, and maintain facility cleanliness.
- Meet weekly with other Department Directors to review and report department operations.
- Coordinate with department heads to communicate information about events throughout Kingsmill.
- Perform and follow up on duties assigned by the Director of Club Operations and the General Manager of Kingsmill.
- Work a flexible schedule that may include early mornings, late evenings, weekends, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
