Director of Racquet Sports, $70,000.00

Kingsmill Resort•Williamsburg, VA

23h•$70,000•Onsite

About The Position

Directs all aspects of the Racquet Club with attention to facility maintenance, programming quality, event execution, staff development, customer satisfaction, membership retention and growth, and fiscal management.

Requirements

Bachelor’s Degree or equivalent experience required with emphasis on Business/Sports Management.
Three years’ experience as Racquet Sports Director or Head Professional in a Membership and/or Resort driven operation.
USPTA or USPTR certified with similar accreditation or extensive experience with pickleball.
High level of program development & execution expected.
Must have working knowledge of all types of racquet sports programming for all ages and skill levels, including tennis camps, drills, and all manner of social racquet sports events.
Must be able to personally direct (or collaborate with accredited Directors of) sanctioned and unsanctioned tennis and pickleball tournaments.
Must have working knowledge of outdoor clay court maintenance, irrigation, and preservation techniques.
Must understand retail operations and Point of Sale procedures to be able to supply, sell, and market all aspects of tennis shop.
Must be able to string tennis racquets and administer basic racquet tech & accessories.
Must have good interpersonal skills in dealing with members.

Responsibilities

Create and execute racquet sports programming for members, resort guests, and local/national tournaments. Programming expectations include clinics, individual lessons, social events, competitive tournaments, and junior development.
Must work a flexible schedule, as determined by the needs of members and guests to include early mornings, late evenings, weekends, and holidays.
Must arrive at work consistently on time and be visible to membership and guests.
Upon entering the property, arrive in proper uniform, crisp, clean and professionally presented.
Attend all required training, safety courses; attend office and departmental meetings.
Maintain high safety standards. Ensure a safe working environment by adhering to all company safety standards, reporting any safety hazards and preventing repeat occurrences of known hazards.
Greet members and guests by name whenever possible.
Communicate with members and guests frequently through all available means (email, phone, blog, personal contact) to ensure their total satisfaction, following up on any observations, suggestions, or complaints.
Know and ensure that current membership general rules and policies are implemented and complied with in all Racquet Club operations.
Collaborate with Kingsmill’s office of Human Resources to recruit, employ, train, manage, and, when necessary, administer progressive discipline for employees of the Racquet Club.
Conduct staff performance evaluations on a timely and consistent basis.
Work with Kingsmill Tennis Association Member Board to help execute events and social activities.
Circulate constantly throughout the entire Racquet Club, listening, coaching, and looking for any areas of concern, to increase the quality of service.
Order and receive supplies and products, maintaining inventory and budgets.
Hold weekly staff meetings, keeping all personnel informed of all policies concerning member and personnel relations.
Oversee daily scheduling of staff.
Oversee and actively participate in daily court maintenance operations, irrigation system maintenance, and preservation of outdoor clay and hard court playing surfaces.
Execute the general responsibilities common to all Managers in minimizing the cost of operations, safeguarding the property, and facility cleanliness expectations.
Meet weekly with all other Department Directors to review and report the status of the department operations.
Understand network of events throughout Kingsmill and work with department heads to ensure proper information is being communicated.
Perform and follow up on any duties, as assigned by Director of Club Operations and the General Manager of Kingsmill.