Director of Quality

Greater Regional Health•Creston, IA

5d•Onsite

About The Position

The Director of Quality works with the Chief Quality Officer and Medical Director of Quality to establish quality improvement goals and metrics aligned with the organization’s strategic plans. This role specializes in system-wide regulatory and accreditation program oversight, creating an environment conducive to process improvement and change management. The Director directs infection prevention and quality measures nurses to achieve regulatory & accreditation objectives and reporting requirements. They provide supervision, training, and education on policies and procedures, quality improvement, clinical education, and regulatory and accreditation requirements. This role utilizes outside evidence-based resources to achieve quality management objectives, reports quality trends, recommends process improvements, and collaborates with team members to implement practices that meet clinical quality goals. The Director oversees the Clinical Educator and clinical educational programs, and may also facilitate oversight of programs to address education/competency needs of non-clinical departments. They collaborate with the CQO on fiscal management of the Quality/Risk department, managing the Quality Budget with CQO supervision. The Director manages the patient experience program, overseeing assessment, planning, and evaluation activities, and collaborates with department managers to improve patient experience scores. They assist with medical staff quality related activities, including peer reviews, quality profile forms, and provider onboarding for quality. The Director is a member of the GRH Administration Team and other assigned administrative committees. They maintain patient experience concerns in collaboration with Administrative team members and collaborate with GRH administrative teams, staff, providers, and external partners on risk management, prevention, and resolution activities. The Director directs the facilitation of quality improvement teams and conducts employee evaluations and takes disciplinary measures when necessary.

Requirements

RN license
Bachelor of Science in Nursing
At least 3-5 years of health care experience
Demonstrated teaching/instructional ability
Excellent written & verbal communication skills
Patient experience knowledge & skills
Ability to handle & organize multiple tasks while working at a fast pace
Maintain courteous and respectful manner with all GRH staff, contractors, visitors, and patients always

Nice To Haves

MSN preferred
management experience preferred
CPHQ certification is preferred; certification required at the end of 4 years employment as the Director of Quality

Responsibilities

Works with the Chief Quality Officer, Medical Director of Quality, and Quality Management Review Committee to establish quality improvement goals and metrics aligned with the organization’s strategic plans
Specializes in system-wide regulatory and accreditation program oversight
Creates an environment conducive to process improvement and change management.
Directs infection prevention and quality measures nurses to achieve regulatory & accreditation objectives as well as reporting requirements.
Supplies supervision, training, and education on policies and procedures, quality improvement, clinical education, and regulatory and accreditation requirements.
Utilizes appropriate outside evidence-based resources (such as CDC, AHRQ, Iowa Department of Health and Human Services, APIC, NAHQ, American Nurses Association, etc.) to achieve quality management objectives
Reports quality trends as required, recommends process improvements, and collaborates with GRH team members to implement practices that meet clinical quality goals.
Oversees the Clinical Educator and clinical educational programs, and may also facilitate oversight of programs to address education/competency needs of non-clinical departments.
Collaborates with CQO on fiscal management of the Quality/Risk department, managing the Quality Budget with CQO supervision, through comprehensive budget planning and regular monitoring of financial performance/productivity.
Manages the patient experience program, overseeing assessment, planning, and evaluation activities, including collaborating with department managers to improve patient experience scores
Assists with medical staff quality related activities, including peer reviews, quality profile forms, and provider onboarding for quality.
Member of GRH Administration Team and other administrative committees as assigned
Maintains patient experience concerns in collaboration with Administrative team members to ensure patient concerns are addressed.
Collaborates with GRH administrative teams, staff, providers, and external partners on risk management, prevention, and resolution activities.
Directs the facilitation of quality improvement teams
Conducts employee evaluations and takes disciplinary measures when necessary