Director of Quality

High Point & Affiliated Organizations•New Bedford, MA

11h•$66,560 - $108,159•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Requirements

Excellent analytical and leadership skills
Must present as courteous and professional at all times
Demonstrated flexibility and ability to perform multiple tasks
Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
Must have the ability to work with others in cooperative and collaborative manner
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
Bachelors/Master’s degree required in Public Health, Healthcare Administration, Business Analytics, Data Science, Health Informatics, or related field
3-5 years of experience in healthcare performance management, process improvement, or analytics
Demonstrated experience leading organization-wide process improvement and performance initiatives
Experience working across multi-system environments

Responsibilities

Lead the design and implementation of organization-wide process improvement initiatives to enhance efficiency, consistency, and service delivery
Establish and monitor systems to ensure operational reliability, workflow standardization, and reduced variability across programs
Identify process breakdowns and system gaps and lead corrective actions to improve performance and sustainability
Apply structured improvement methodologies (e.g., PDSA, Lean) to address operational challenges
Develop and manage organizational performance frameworks, including KPIs, scorecards, and reporting structures
Monitor performance trends across programs and ensure timely identification of risks and improvement opportunities
Facilitate regular performance review processes with program leadership to drive accountability and results
Oversee the development and execution of the organization’s annual quality plan, ensuring alignment with strategic priorities and regulatory expectations
Monitor progress against quality plan goals and adjust strategies as needed
Lead regularly scheduled meetings with program leadership to review performance data, track improvement efforts, and support implementation of action plans
Oversee development and delivery of reporting and analytics to support operational decision-making and performance improvement
Ensure dashboards and reports provide clear, actionable insights aligned with organizational priorities
Standardize metrics, definitions, and reporting methodologies across departments
Ensure alignment and reliability of data across EHR, HRIS, financial, and operational systems
Partner with HIS and IT leadership to ensure systems support workflows, data accuracy, and reporting needs
Identify and address gaps in data flow, system integration, and reporting infrastructure
Partner with clinical, operational, and administrative leaders to align process improvement and performance goals
Serve as a key advisor to executive leadership on system performance, operational risks, and improvement strategies
Promote a culture of continuous improvement, accountability, and data-driven decision-making
Directly supervise quality and compliance staff, ensuring alignment of performance, regulatory, and improvement activities across programs