Director of Quality Assurance Operations

City of New York•New York City, NY

1d•Onsite

About The Position

The Department of Citywide Administrative Services (DCAS) is responsible for making city government work for all New Yorkers. This includes managing iconic courthouses and municipal buildings, and purchasing over $1 billion annually in goods and services for more than 80 City agencies. DCAS ensures that all agencies can deliver on their missions, touching every facet of City government and supporting daily operations. The Office of Citywide Procurement (OCP) is the centralized procurement line of service, ensuring procurement processes comply with all rules and mandates. OCP is responsible for citywide contract management, quality assurance, and supply chain management, supporting environmental and economic justice goals. The selected candidate will oversee a staff of up to 25 employees and inspection units for Health & Safety, Food and Specialized Commodities, and Fuel and Automotive. This role involves developing Quality Assurance policies and procedures, establishing progress-tracking methods for inspections, and evaluating inspector/technician performance through data analysis and reporting. The position also includes implementing an employee cross-training program, coordinating quality improvement processes with interdepartmental units, and managing relationships with external third-party labs for sample submission and data retrieval. The Director will participate in the review of product requirements, compile quality control reports, manage non-conformity reports, and investigate customer complaints. Travel within the five boroughs and occasionally out-of-state is required. The role also involves participation in emergency response efforts and ensuring succession planning is documented.

Requirements

A baccalaureate degree from an accredited college and four years of satisfactory full-time experience in purchasing and or inspecting supplies, materials, products and services such as: paints, linoleum, hose, sand, brick, wire, shades hardware and tools, plumbing, electrical machine shop, building and cleaning supplies; furnishings and furniture, lumber and wood related products, metals, equipment, foods, drugs and chemicals, fuel, textiles, printing, stationery, automotive equipment and/or repairs, transportation services and other comparable items and/or services; at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or
An associate degree from an accredited college, plus six years of satisfactory fulltime experience as described in "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or
A four-year high school diploma or its educational equivalent and eight years of satisfactory full-time experience as described "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or
A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit may be substituted for experience on the basis of 45 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma or its educational equivalent and at least three years of satisfactory full-time experience as describe in "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity.

Responsibilities

Oversee a staff of up to but not limited to 25 employees.
Oversee inspection units of Health & Safety, Food and Specialized Commodities (Miscellaneous), Fuel and Automotive.
Develop Quality Assurance policies and procedures to ensure all employees follow guidelines for quality assurance follow-up procedures.
Establish and maintain progress-tracking methods for status of quality control turnover on inspections.
Evaluate inspector/technician performance by gathering relevant data and producing statistical reports to establish and conduct training, where deemed applicable.
Responsible for implementing an employee cross-training program.
Implement ongoing quality improvement processes in conjunction with interdepartmental units to streamline processes to reduce waste and increase efficiency.
Coordinate with external third-party labs in implementing procedures for sample submission and data retrieval, including internal preliminary samples as well as finished product samples.
Participate in the review of product requirements and functional specifications.
Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports, and recommend continuous improvement activities.
Investigate and record customer complaints regarding product performance, specifications, and reliability.
Travel to site locations within the five boroughs and out-of-state, periodically.
Participate in Agency and Citywide Emergency response efforts when asked upon.
Coordinate with Quality Assurance supervisors to ensure succession planning is enforced and documented.
Perform other related duties.