Director of Quality and Performance Improvement

Neighborhood Health Association•Toledo, OH

8d•Onsite

About The Position

Neighborhood Health Association is seeking a dynamic and experienced Director of Quality and Performance Improvement to lead our quality initiatives and drive organizational excellence. In this pivotal leadership role, you will collaborate across all business operations to enhance quality measures, oversee accreditation requirements, and celebrate the outstanding work of our providers. We are looking for an energetic leader who thrives in detail-oriented environments and is eager to expand their management skills in a healthcare setting.

Requirements

Proven experience in managing professional staff, and setting and maintaining clear performance standards.
Detailed knowledge of relevant legal and regulatory requirements, including accreditation standards applicable to FQHCs and Patient-Centered Medical Home (PCMH) model.
Demonstrated ability in developing and managing strategic plans and implementing organizational goals effectively.
Experience in assessments, accreditation reviews, or audits, with a strong understanding of performance standards.
Proficient knowledge of medical practices and procedures within a primary care environment.
Highly competent utilizing tools and technologies commonly found in progressive healthcare settings, including EMR systems.
Strong understanding of population health management and preventive health screening standards.

Nice To Haves

Certified Healthcare Quality Professional (CPHQ) or Certified Black Belt (Lean, Six Sigma).

Responsibilities

Develop, implement, and monitor a comprehensive organizational strategy focused on continuous quality improvement and performance enhancement.
Serve as a champion for quality measures, best practices, and patient satisfaction, working closely with leadership to drive improvements.
Lead and manage risk management efforts, identifying potential risks and implementing effective mitigation strategies.
Foster collaboration among departments to control costs, mitigate risks, and ensure adherence to industry standards and best practices.
Monitor changes from accreditation bodies and update policies accordingly. Serve as the primary contact for site visits, overseeing the completion of Plans of Correction (POC) and finalizing accreditation findings.
Direct and mentor the Quality Improvement Staff, leading initiatives that promote a culture of excellence.