Director of Quality and Compliance

Pathways for Life•Arizona, AZ

2d•$65,000 - $80,000•Hybrid

About The Position

At Pathways for Life, quality and compliance are foundational to delivering consistent, high-quality services. We’re looking for an experienced, strategic Director of Quality & Compliance to build and lead our organization-wide quality and compliance function, strengthen regulatory readiness, and turn complex requirements into practical, sustainable systems.

Requirements

Bachelor’s degree in healthcare administration, quality management, compliance, business administration, social services, or a related field required.
2+ years of experience in healthcare compliance, or experience working with DDD, AHCCCS/ALTCS, HCBS, or similar Medicaid-funded or regulated human service programs strongly preferred.
Experience with CARF or another healthcare/human services accreditation process strongly preferred.
Exceptional written communication skills with the ability to develop clear policies, procedures, SOPs, audit reports, corrective action plans, and regulatory responses.
Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, audits, and long-term initiatives.
Sound judgment, objectivity, critical thinking, attention to detail, and the ability to appropriately identify and escalate compliance concerns.
Ability to work independently while building collaborative relationships across departments, locations, and leadership levels.
Valid Arizona driver’s license and access to an insured vehicle for local travel.

Responsibilities

Build and lead the organization’s Quality Assurance & Compliance Department, including its strategy, priorities, structure, and workflows.
Lead and support the Quality & Compliance team, including the Compliance Coordinator and Attendant Care Monitors, through clear expectations, coaching, accountability, and performance management.
Maintain organization-wide oversight of member and caregiver compliance and ensure required records, credentials, certifications, and documentation remain current and audit-ready.
Oversee the Attendant Care Monitoring program and ensure consistent monitoring, reporting, follow-up, and corrective action.
Develop and lead the organization’s Internal Audit Program, including risk-based audits, compliance reviews, program observations, reporting, and corrective action follow-up.
Lead the development, revision, standardization, and ongoing governance of organizational policies, procedures, and SOPs.
Coordinate external audits, regulatory reviews, licensing inspections, and related corrective action requirements.
Lead CARF accreditation readiness, including gap assessments, documentation, survey preparation, ongoing compliance, and future renewals.
Monitor regulatory and contractual requirements, identify significant or recurring compliance risks, and partner with operational and executive leadership to drive corrective action and continuous improvement.