Director of Quality and Compliance

Hope Network Careers•Flint, MI

2d•Onsite

About The Position

The Director of Quality and Compliance provides leadership and oversight for quality improvement, accreditation, compliance, risk management, performance outcomes, and regulatory standards across the organization. This role ensures adherence to contractual, licensing, and accreditation requirements while driving continuous improvement initiatives, monitoring clinical outcomes, supporting data-informed decision making, and promoting recovery-based, person-centered, and culturally competent practices. The Director of Quality and Compliance serves as a key resource for advancing organizational excellence, safety, and service quality.

Requirements

Bachelor's degree or higher
Minimum four years of quality, compliance, or related healthcare experience
Experience working in clinical or behavioral health programs
Knowledge of quality improvement methodologies and regulatory compliance requirements
Experience with data analytics, clinical informatics, and outcomes reporting
Strong proficiency with Electronic Medical Records (EMR), Microsoft Office Suite, and reporting tools
Ability to develop policies, conduct audits, and implement corrective action plans
Strong written and verbal communication skills

Nice To Haves

Strategic leader with strong analytical and problem-solving skills
Passion for continuous quality improvement and organizational excellence
Strong understanding of healthcare regulations, accreditation, and compliance requirements
Ability to interpret complex data and translate findings into actionable improvements
Excellent communication, training, and relationship-building skills
High level of integrity, professionalism, and attention to detail
Ability to manage multiple priorities while working collaboratively across departments
Bachelor's degree or higher in Public Health, Health Sciences, Healthcare Administration, or a related field
Experience with CARF accreditation, licensing, and healthcare compliance programs
Experience developing and delivering training content

Responsibilities

Lead quality improvement, compliance, and performance management initiatives
Monitor and analyze clinical, operational, safety, and satisfaction outcomes
Oversee accreditation readiness and compliance with CARF standards
Ensure compliance with HIPAA, OIG, CMS, AFC Licensing, Medicaid, and other regulatory requirements
Develop and monitor quality improvement plans, corrective action plans, and risk mitigation strategies
Review trends, analyze data, and provide recommendations to executive leadership
Support incident management, investigations, root cause analyses, and regulatory reporting
Collaborate with clinical and operational teams to improve service delivery and outcomes
Develop and deliver training related to quality, compliance, documentation, and regulatory requirements
Assist with policy development, audits, site reviews, and performance improvement activities
Partner with leadership to establish benchmarks, performance indicators, and reporting measures
Support electronic medical record optimization, data integrity, and clinical informatics initiatives