Director of Provider Outreach

Community Health Systems Professional Services Corporation • Lufkin, TX

1d • Onsite

About The Position

The Provider Outreach Director supports hospital growth initiatives by fostering relationships with providers and community partners, aligning outreach activities with market strategies, and supporting service line growth. This role collaborates with hospital leadership, service line teams, and outreach staff to enhance access to care, promote provider engagement, and address barriers to satisfaction. Through strategic outreach and data-driven insights, the Director contributes to organizational growth objectives and improvements in the overall healthcare delivery experience.

Requirements

• Bachelor's Degree in relevant field required or Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• 3-5 years of experience in closely related field with Bachelor's degree required
• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

• Master's Degree preferred
• 3-5 years of previous leadership experience preferred
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or EMT - Emergency Medical Tech preferred or PARAMEDIC - Paramedic – Licensed preferred or PTA - Physical Therapist Assistant preferred

Responsibilities

• Leads outreach activities focused on developing relationships and increasing satisfaction among providers and community partners.
• Collaborates with hospital leadership to plan and execute strategic service line growth initiatives, leveraging data to identify opportunities, establish priorities, and track progress.
• Develops monthly, quarterly, and annual strategic outreach objectives in coordination with Regional or Market Provider Relations and hospital leadership to support market strategies and initiatives, including strategic partner roster management, key performance indicator (KPI) tracking, and outreach activity planning.
• Conducts outreach to providers, including physicians, physician assistants, and nurse practitioners, as well as community partners, to promote collaboration and identify growth opportunities.
• Ensures timely documentation of provider interactions, feedback, and barriers in the Provider Relationship Management (PRM) system to support strategic outreach planning, tracking, and reporting.
• Participates in growth meetings with hospital leadership, Physician Practice Services (PPS), Accountable Care Organization (ACO) teams, and service line leaders to address provider engagement, service delivery challenges, and growth opportunities.
• Provides insights to hospital and regional leadership regarding provider preferences, service line trends, and opportunities for operational improvement based on data analysis and outreach activities.
• Collaborates with Regional and Market Directors of Provider Relations to align growth strategies, share best practices, and address market and regional trends.
• Supports hospital leadership in reviewing and adjusting growth and expansion plans based on market dynamics, provider needs, and outreach insights.
• Partners with Medical Staff Development and Recruitment to support onboarding and engagement of new providers through outreach activities.
• Represents the hospital in market, regional, and corporate Provider Relations meetings to support strategic alignment, training, and professional development.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Benefits

• Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
• Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
• Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
• Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
• Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
• Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
• Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director