Director of Property Operations

Mai Placement•Brooklyn, NY

10d•Onsite

About The Position

A growing real estate investment and development company is seeking an experienced Director of Property Operations to lead its property management division. This hands-on leadership role is responsible for the operational and financial performance of a portfolio of properties. The Director will lead the property management team, improve departmental systems and processes, and drive accountability and results in a fast-paced environment. The position is on-site in Brooklyn, New York, with compensation of $150K DOE.

Requirements

At least 3 years of property management or real estate operations experience.
Proven experience leading and managing teams.
Strong knowledge of the NYC real estate market and property regulations.
Experience managing property budgets, financial performance, and NOI.
Strong financial and analytical skills, including proficiency in Excel.
Strong leadership, organizational, communication, and problem-solving skills.
Energetic and proactive, with the ability to work in a fast-paced environment.
Ability to build structure, improve processes, and hold teams accountable.
Comfort balancing high-level leadership with hands-on field involvement.
Strong comfort with technology, software, and AI-driven tools.
Valid driver's license.

Nice To Haves

Multi-property portfolio experience.
Knowledge of building maintenance, construction, and capital projects.
Experience with property management software; Rent Manager is a plus.
Commercial and industrial property experience.

Responsibilities

Lead and manage the property management department, driving team performance, accountability, and operational efficiency.
Own property-level NOI, operating and capital budgets, revenue growth, and expense management.
Oversee leasing strategy, pricing, brokers, applicant approvals, renewals, occupancy, and tenant retention.
Manage commercial and industrial lease negotiations and lease administration.
Oversee rent collections, arrears, payment plans, and financial reporting.
Manage property maintenance, preventive maintenance programs, unit turnovers, renovations, and capital projects.
Oversee vendors, contractors, bidding, contracts, inspections, and the quality of completed work.
Ensure compliance with NYC property regulations, including HPD/DOB, Local Laws, fair housing, rent stabilization, and applicable housing programs.
Address property violations, insurance requirements, tenant escalations, emergencies, and legal matters in coordination with counsel.
Conduct regular property visits and maintain hands-on oversight of field operations.
Coordinate property handoffs and lease-up of newly developed buildings.
Build and improve departmental systems, processes, technology, and operational efficiencies.
Establish performance goals, track key metrics, and provide regular reporting to executive leadership.