Director of Property Operations

Strategic HR Client•Cincinnati, OH

2d•Onsite

About The Position

ES Property Management is seeking a Director of Property Operations to oversee a growing residential portfolio in Cincinnati, OH. This role involves leading maintenance operations, financial performance, resident services, process improvement, and team development. The ideal candidate will help scale operations, build structure, and create systems for continued expansion, managing approximately 650 apartment units.

Requirements

5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams.
Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking.
Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination.
Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills.

Nice To Haves

Rent Manager or similar property management software experience preferred.
Comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service.
EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable.

Responsibilities

Lead day-to-day operations for a growing residential property portfolio.
Ensure properties are well maintained, efficient, and aligned with company standards.
Oversee resident communications, escalated concerns, and issue resolution.
Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers.
Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth.
Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits.
Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning.
Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency.
Oversee maintenance operations and support ongoing team development.
Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures.
Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution.
Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.
Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments.
Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth.
Drive continuous improvement initiatives that support growth and scalability.
Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence.
Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards.
Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.
Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value.