Director of Property Management

Community Roots Housing•Seattle, WA

5d•$130,000 - $140,000•Hybrid

About The Position

The Director of Property Management will collaborate with and report to the Vice President of Property Operations to provide oversight and guidance to for the Property Management Department and all CRH properties. Community Roots Housing is a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards. Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 40 apartment buildings – over 1,500 residents -- we continue our commitment to build community with and for people.

Requirements

Excellent leadership, communication, management, and organizational skills
Experience with HUD contract and Housing Assistance Payment Renewals
Minimum seven years’ experience in affordable housing property management, auditing or other related area, which must include a working knowledge/experience with IRS Section 42 and HUD compliance
Knowledge of landlord tenant law and fair housing
Minimum of 5 years supervisory experience, multiple staff within property management
Standard Business English, ability to speak, read and write
Intermediate Computer Skills; Microsoft Office, Outlook and Internet
Experience using Property Management software such as RealPage
Experience working with a diverse populations, cultures and communication styles
Ability to follow instructions accurately and to problem solve effectively
Proven ability to work with little or no direct supervision on a daily basis
Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner
Ability to cope with deadline pressures and customer service needs

Nice To Haves

HUD Certified Occupancy Specialist (COS), Tax Credit CP3 or related compliance certification
Commercial property management
Residential leasing experience
Experience working with seniors and/or disabled

Responsibilities

Monitors monthly financial reports to ensure operational budgets are within the budgeted limits for the building portfolio
Oversees the initial draft of the annual building budgets
Supports staff in enforcement of Community Roots Housing rent collection policies and procedures
Ensures monthly batch reports are turned in and processed
Track and report to Vice President of Property Operations on vacancies, delinquencies, certifications due, financials, resident concerns, and other key metrics using property management software and other tools
Lead and train staff on property management software and other management tools
Identifies opportunities for cross department collaboration and effectively builds relationships to facilitate cross functional teams
Encourages a collaborative and accountable leadership approach with Regional Managers for department oversight and portfolio management
Collaborates with Director of Compliance and Director of Resident Services to build policies and procedures that focus on tenant housing stability and eviction prevention
Collaborates with Director of Facilities to build policies and procedures for unit turns, service requests and building inspections
Supervise Regional Manager group
Hires, trains, mentors, evaluates and disciplines assigned staff
Supports managers in hiring and supporting staff teams at properties
Meets regularly with direct reports, supports professional development and ongoing work
Ensures new managers receive comprehensive training within first 6 months
Covers for absences for Regional Managers
Collaborates with the Director of Facilities and Regional Managers to address capital needs, preventative maintenance, procurement processes and warranty work
Works with managers and staff to minimize operating expenses related to maintenance
Ensures unit turns are completed within the established timelines to fill vacancies on deadline
Oversees annual inspections for CRH and external funding sources
Ensures staff maintain high standards of customer service, address tenant complaints, while ensuring that tenants’ rights are maintained
Oversees accurate and up to date tenant record keeping in tenant database
Ensures that property management practices comply with Fair Housing and Landlord tenant law
In collaboration with the Director of Compliance, oversees the timely submission of annual reports and responses, certifications and other compliance requirements
Lead and manage special projects as assigned by the Vice President of Property Operations
Other duties as assigned to manage the building portfolio