Director of Projects

ISS•New York, NY

10d•$180,000 - $190,000

About The Position

The Director of Projects works within the Regional Projects Team and Regional PMO to support the Regional Capital Projects Director and regional leads in implementing initiatives. The role promotes consistent project-delivery processes and governance across the region, provides delivery teams with tools and support to manage projects and minimize risk, and helps align project services across accounts. The position oversees the development of online project-management and tracking platforms, including Monday.com, and produces management information for regional teams and internal and external stakeholders. It develops project best-practice documentation, standard operating processes, and governance aligned with regional requirements, customer gateway approaches, and Regional Projects Assurance requirements. The role coordinates annual capital investment plans for Barclays with Technical Services, FM, and other stakeholders; recommends delivery strategies aligned with the ISS Project Business Plan; and tracks in-year progress, blockers, and challenges. It also manages project Account Development Plans, enhances internal and external reporting, monitors governance through internal audits, and implements corrective action plans where needed. Additional responsibilities include coordinating and supporting project and client bids, contributing to commercial bid modelling, and training team members on new processes, documents, tools, and systems. The position requires strategic perspective, delivery focus, strong relationship-building and influencing skills, collaboration, and leadership through change. The role involves sitting at a computer for extended periods, travel of 5–10%, and working under pressure and time deadlines during peak periods. Employees must follow HSEQ policies and procedures, participate in related training, and report potential hazards or compliance concerns. ISS states a salary range of $180,000–$190,000 per year. Full-time employees are offered medical, dental, life and disability insurance, and a comprehensive leave program based on employment status.

Requirements

Ideally, a bachelor's degree or higher.
Ideally, a recognized qualification in Project Management, Commercial Management, PMO, and/or Procurement, or be working toward one.
Knowledge of key construction procedures, including procurement, planning, and contracts.
Full knowledge of information technology, Microsoft Project, Windows, spreadsheets, and keyboard skills.
Preferably at least 10 years of progressively responsible PMO experience in the FM Projects industry.
Experience understanding construction contracts, including writing and administering them.
Experience managing PMO aspects of a project portfolio.
Working knowledge of applicable procurement strategy and current procurement practice.
Experience innovating and producing processes and governance procedures.
Experience successfully implementing business strategies focused on long-term business objectives.
IT literacy with software applications and full literacy with the Microsoft Office suite.
Experience and competency with PDA and mobile telephone software and applications.
Ability to balance long-term strategic goals with short-term business performance and maintain a broader perspective.
Construction contract knowledge and relationship-management skills across internal and external stakeholders.
Ability to drive change and improve business processes and activities.
Ability to engage colleagues in achieving robust end-to-end processes.
Strong administrative skills and ability to work efficiently.
Understanding of efficient and effective end-to-end Projects business processes.
Knowledge of sourcing categorization and sourcing category strategy development.
Track record of successful negotiations.
Experience or understanding of projects in M&E, Fabric, and Data Centers Infrastructure support.
Ability to create a compelling case for change and lead colleagues through change while embedding sustainable behavior.
Ability to work across organizational boundaries and supplier organizations.
Self-starting approach, accountability, problem-solving, and follow-through with appropriate communication.
Client-focused approach balanced with opportunities to drive value and margin for ISS.
Commitment to personal development.
Ability to work under pressure and time deadlines during peak periods.

Nice To Haves

Preferred experience with MS Project.
Ideally, a recognized qualification in Project Management, Commercial Management, PMO, and/or Procurement, or be seeking one.
Ideally, a bachelor's degree or higher.
Preferably at least 10 years of progressively responsible PMO experience in the FM Projects industry.

Responsibilities

Support the Regional Capital Projects Director and regional leads in implementing initiatives and providing consistent project-delivery processes and governance.
Develop and progress online project-management platforms and tools, including Monday.com, for project delivery and tracking.
Design and produce management information for regional teams and internal and external stakeholders at agreed times.
Develop project best-practice documentation and systems to improve project service delivery.
Develop standard operating processes aligned with regional processes, customer gateway approaches, and Regional Projects Assurance requirements.
Coordinate and produce Barclays annual investment plans with Technical Services, FM, and required stakeholders.
Recommend delivery approaches aligned with the ISS Project Business Plan to build a pipeline of work for the following year.
Track and accurately report in-year delivery progress, highlighting blockers, issues, and challenges.
Manage project Account Development Plans with Regional Project Delivery and Account teams; implement strategies and organic growth opportunities and report progress and success.
Enhance reporting structures for internal and external stakeholders on Projects business performance.
Monitor delivery-team compliance with governance processes, implement action plans where required, and manage them through to completion.
Assist with bid submissions for individual project bids and new client bids, including commercial modelling.
Train team members, including new starters, on new processes, documents, tools, and systems.
Ensure adherence to client and ISS governance and processes and ensure projects achieve required approvals.
Establish and deliver key performance metrics.
Comply with HSEQ policies and procedures, participate in training, and report potential hazards or compliance concerns.