Director of Project Management & Design

Architectural Fabrication•Fort Worth, TX

3d•$110,000 - $120,000

About The Position

The purpose of this position is to serve as the primary leader and authority for the customer journey across both Armetco and Alumination divisions. This role ensures a seamless, high-quality experience from initial engagement through project completion, maintaining ultimate accountability for client satisfaction, project management excellence, and design integrity within the two divisions.

Requirements

Strategic leadership
Customer Experience ownership
Project Management oversight
Design Management
Process Improvement
Company core values embodiment

Responsibilities

Provide strategic leadership to the Customer Experience, Project Management, and Design teams, fostering a culture of excellence, proactive communication, and continuous improvement.
Oversee daily operations of the project management lifecycle for both Armetco and Alumination to ensure departmental goals align with overall corporate objectives.
Take full ownership of departmental outcomes, ensuring all team members meet performance metrics and deliver on client promises.
Own the end-to-end customer experience across both Armetco and Alumination divisions, identifying touchpoints for improvement and standardizing service excellence.
Act as the high-level point of contact for key client relationships, resolving complex issues and ensuring long-term partner loyalty.
Implement customer feedback to measure satisfaction and drive data-informed process enhancements.
Manage the Project Management teams for both Armetco and Alumination, ensuring projects are delivered on time, within budget, and at the highest quality standards.
Own the project budget submittal process and project financial tracking to ensure divisional revenue goals are consistently met.
Monitor project health, resource allocation, and budget adherence to mitigate risks before they impact the client.
Set production and shipping deadlines for the production teams.
Forecast project revenue and billing in advance as required by leadership, ensuring high levels of accuracy in revenue target attainment.
Manage the Design department for the Armetco division, ensuring technical accuracy, manufacturability, and aesthetic alignment with client expectations.
Facilitate seamless integration between the Design and Project Management teams to reduce reworks and streamline the submittal process.
Ensure design outputs meet all relevant architectural specifications and quality benchmarks prior to fabrication.
Embody and promote the company’s core values, fostering culture within the Project Management and Design environments that allows team members to Thrive.
Collaborate with leadership to refine workflows, driving cost savings and increasing overall throughput capacity.