Director of Project Management and ITSM Governance - Edmonton/Calgary

Keolis Canada • Edmonton, AB

7d • Hybrid

About The Position

The Director of Project Management and ITSM Governance is the principal person in charge in support CIO with the enterprise strategic planning and execution of large-scale technology initiatives, team leadership, governance, and aligning IT projects with core business objectives. As the principal IT liaison interacting with Keolis North America Transformation Office and operating division in collaborations of joint project initiatives and ensures that project management and IT service management practices are standardized, effective, and aligned with organizational goals, enabling successful delivery of IT and business initiatives.

Requirements

• Proven leadership and team management abilities.
• Strong project management expertise and a deep understanding of project management lifecycles and methodologies.
• Exceptional communication, organizational, and problem-solving skills.
• Experience with project management tools and software.
• Knowledge of IT systems, cybersecurity, and technology standards.
• A bachelor's degree in a related field like computer science, information systems, or project management is often required, along with extensive experience.
• Professional certifications, PMP, ITIL V4 Foundation, and ITIL V4 Strategist Direct/Plan/Improve are required.

Nice To Haves

• ITIL V5 Transformation and ITIL V5 Foundation are a plus.
• Proficiency in English and French (written/verbal).

Responsibilities

• Define the strategic direction for IT programs and projects, ensuring they align with organizational goals and drive business value. This includes advising senior management on technology needs and opportunities.
• Oversee a portfolio of multiple, complex, and often interconnected projects (e.g., cloud migrations, software development, infrastructure upgrades) across the entire lifecycle.
• Recruit, mentor, and lead a team of project managers, architects, and engineers, fostering a culture of accountability and continuous improvement.
• Establish, implement, and enforce project management methodologies (e.g., Agile, Scrum, Waterfall) and quality standards across the organization or a specific business unit.
• Serve as the primary liaison between executive leadership, cross-functional internal teams (sales, engineering, operations), clients, and third-party vendors, managing expectations and ensuring clear communication.
• Develop, manage, and forecast multi-million dollar budgets, track expenditures, and ensure projects are delivered within financial constraints while optimizing resource allocation.
• Identify, assess, and mitigate project risks and issues proactively, developing contingency plans and escalating major concerns to executive management.
• Ensure all projects and operations comply with relevant legal, regulatory, security, and internal policy standard.

What This Job Offers

• Job Type: Full-time
• Career Level: Director