Director of Programs

CENTRAL ARIZONA SHELTER SERVICES INC•Phoenix, AZ

1d•Hybrid

About The Position

The Director of Programs is responsible for defining and successfully implementing CASS’ programs and services to empower men, women and children with diverse needs to end their homelessness. The primary areas of responsibility are programmatic innovation, collaborative service delivery, workforce planning and management, program budget and fiscal oversight, and program quality and improvement. The Director of Programs is a senior position responsible for all program staff, directly involved in overall program and service delivery development, management, and implementation, and reports directly to the CEO.

Requirements

Bachelor’s degree.
7 years experience in the non-profit/social services sector with 3 years of experience in relevant program leadership and supervisory roles.
Demonstrated success in program design, implementation, and evaluation in alignment with a strategic plan or to address community needs.
Demonstrated ability to develop partnerships and collaboratively delivered programs.
Strong writing and communication skills with proficiency in Outlook, Word, PowerPoint and Excel.
State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.

Nice To Haves

Master’s degree
Demonstrated understanding and experience with organizational learning and change.
Experience working with individuals and/or families struggling to end their homelessness.
Certification or formal training on trauma-informed care.
Familiarity and basic proficiency with Homeless Management Information System (HMIS).

Responsibilities

Design and use logic models, theory of change, or similar structured approaches to ensure PI and CSD initiatives meet organizational goals and community needs.
Actively seek out opportunities to improve existing programs and develop and implement new ones.
Be an active, visible leader in renewing existing and developing new partnerships and collaboratively delivered programs to help expand CASS’ impact across the region.
Partner with Development team peers to ensure PI, CSD, and fundraising are aligned with the Strategic Plan and all external program related communication is consistent and coordinated.
Represent CASS in the community at funder meetings, relevant committees, and participate in speaking engagements and media events as necessary.
Maintain a workforce plan and organizational structure that align with the Strategic Plan and is in sync with fiscal realities.
Be responsible for overall program performance management including daily and strategic operational planning and execution, supervising staff, and managing implementation of system changes.
Coach staff to balance workload and effort, set clear performance expectations, provide regular feedback, ensure accountability to achieve results and meet organizational goals.
Build capacity and a strong and vital Program Team through targeted recruiting and professional growth of employees by coaching, training and mentoring.
Partner with functional peers to prepare budgets for new and existing programs.
Monitor program related expenses and ensure fund expenditures are consistent with funder defined initiatives or restrictions.
Define key performance measures and goals for each program, work with your team and functional peers to ensure performance data (qualitative and quantitative) is collected, analyzed and reported.
Use performance data to ensure continuous improvement of client-centered and trauma-informed shelter, housing, and supportive service programs for families, individuals, seniors, and youth.
Perform other duties as required.