Director of Programs

TEMPE COMMUNITY ACTION AGENCY INC•Tempe, AZ

1d•$80,000 - $100,000•Hybrid

About The Position

As a member of the agency Executive Team, this position fulfills TCAA’s mission through their leadership, supervision, and direction of human service programs that address hunger relief, senior independence, family strengthening, and economic mobility for households from backgrounds of disadvantage. The position is responsible for supporting staff in implementing programs and initiatives that move individuals and families from crisis to independence. The position will build a strong case management framework to deepen the agency’s impact on poverty in targeted communities. The candidate will also conduct staff training and coaching, develop benchmarks for success, and manage program budgets, data collection, and reporting. In addition to a solid track record in nonprofit administration, human resources, and project management, this position requires leadership, flexibility, resourcefulness, and a passion for advancing opportunity for diverse populations. Bilingual (English/Spanish) preferred.

Requirements

A bachelor’s degree in social work, education, or related field required.
Five years related professional experience, preferably in a nonprofit or social service organization.
3 years of experience in program management and staff supervision
Bilingual English/Spanish preferred
Demonstrated success developing and operationalizing innovative programs
Strong project management skills and experience managing complex, multifaceted projects resulting in measurable successes and program growth
Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility and performance.
Deep understanding of human resources, employee performance improvement plans, and corrective action policies
Experience in budget management and reporting
Excellent writing skills relevant to the needs of a nonprofit organization communicating with donors, partners, and the general public. Ability to write formally and informally, with professional language.
Highly proficient in Microsoft Office programs and online data management systems.
Ability to perform data analysis for informed decision-making.
Personal qualities of integrity, credibility, and a commitment to and passion for TCAA’s mission
Exceptional interpersonal skills, ability to build strong relationships and work collaboratively with individuals and teams internally and externally
Purpose-driven, initiative, resourcefulness and an ability to inspire others, creatively problem- solve and work collaboratively with staff and volunteers
Ability to thrive in a small nonprofit and wear multiple hats, as needed
Analytical and detail-oriented; ability to analyze data and arrive at sound conclusions
Knowledge and understanding of issues related to individuals and families in poverty.
Ability to obtain a Level One Fingerprint Clearance Card and eligible for Central Registry Clearance.
Valid drivers' license and clean driving record.
Personal vehicle for business use.

Nice To Haves

Master’s degree is preferred.
Bilingual (English/Spanish) preferred.
Specific knowledge /background in community action, hunger relief, homeless services, and/or senior services is preferred.

Responsibilities

Develop and implement strategies that will maximize synergies among program areas
Develop and implement innovative strategies that address the causes and effects of poverty
Regularly study and apply knowledge of evolving human service needs in our target areas
Support the development and implementation of new programs to expand TCAA’s mission
Coordinate services across multiple community partnerships
Act as a spokesperson for TCAA programs, increasing our visibility and reputation in the community
Coordinate and oversees volunteer involvement across all programs
Liaise with the Director of Operations in the areas of program evaluation, continuous improvement, financial management, and operational support services
Hire, train, and serve as a motivating mentor to program staff.
Provide direct supervision of managers responsible for programs addressing hunger, housing insecurity, aging, economic disadvantage, early childhood, and family resilience.
Foster an environment of accountability and recognition, healthy work relationships, and inclusivity among staff
Evaluate the professional development needs of program staff and implement training to address employee experience and skill gaps
Instill a sense of accountability and work with staff and teams to fulfill performance metrics and ensure consistent, high-quality evaluation and goal setting for all employees
Demonstrate strong relationship management skills and the ability to handle challenging interpersonal situations
Establish and attain program standards of accountability based on TCAA and funding source expectations.
Develop benchmarks and provide monthly, quarterly and annual performance reports
Establish and facilitate program and project status meetings
Create and nurture effective communication across programs and departments
Develop and implement a standardized, intentional case management practice
Remain current on all relevant laws and ethical practices pertaining to case management
Monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served
Develop and maintain current operating procedures manuals for each program
Manage program expenses within established budgets
Other duties as assigned

Benefits

14 paid holidays annually
Accrued vacation and sick time that increases with tenure
Medical, dental and vision insurance including PPO and health savings account options, with employee medical premiums covered at 100% by TCAA
Life insurance, disability benefits, accident coverage, and retirement
Employee Assistance Program
Simple IRA with company match up to 3%
Annual merit-based Increases after 9 months of employment
Flexible work schedules and hybrid options for certain positions
Paid time off to volunteer
Reimbursement of background clearance costs for entry-level positions