Director of Program
Beyond 12
•Remote
About The Position
The Director of Program is a full-time role responsible for leading and developing the Program team, driving strategic initiatives, and ensuring the effective implementation of the program model. This role involves managing Associate Directors, fostering innovation, and collaborating across departments to achieve organizational goals and enhance student outcomes. The Director will play a crucial part in advancing integrated coaching products, including AI-assisted tools, and ensuring the program's coherence and fidelity.
Requirements
- Deep commitment to Beyond 12’s mission, vision, and core values: Collaboration, Excellence, Innovation, Knowledge, Respect, and Trust.
- Experience developing managers, not just individual contributors.
- Demonstrated experience in change leadership and building high-performance team cultures.
- Strong systems thinker with comfort in data-driven management and data storytelling.
- Ability to hold multiple truths at once and honor complexity, balancing quality, culture, data, and multiple priorities.
- AI literacy and enthusiasm for innovation.
- Strong cross-functional collaboration skills.
- Proven ability to move projects from vision to execution across multiple teams and timelines.
- Results-oriented and self-directed with excellent organizational and time-management skills.
- Excellent interpersonal, oral, and written communication skills.
- Familiarity with office productivity programs (e.g., Google Docs, Google Sheets, Slack) and web and mobile communication tools.
Nice To Haves
- Willingness to experiment with AI-assisted tools and processes, and an ability to bridge program needs with technical possibilities.
Responsibilities
- Provide personalized leadership and guidance to Associate Directors, focusing on data-informed management, performance, and team culture.
- Assess and analyze coach and student data to identify program-wide patterns and develop the capacity of ADs to conduct independent analysis.
- Own the design and maintenance of the performance support framework for the Program team.
- Lead change management processes for evolving program expectations, tools, or coaching models.
- Ensure implementation fidelity across the program model to meet goals for student satisfaction, engagement, and persistence.
- Partner with Product, CPO, and CTO to advance the integrated coaching product, ensuring seamless human and AI coaching.
- Identify and design improvements to program systems, tools, and processes, including AI-assisted innovations.
- Manage the program model development process, translating organizational mandates into practice and coordinating systems improvements.
- Deliver cross-team and Program-specific projects from vision to execution.
- Serve as a Program lead on strategic partnerships and select customer accounts.
- Collaborate with Customer Success, Strategic Partnerships, and Data & Research to ensure alignment between sales, communication, coaching, and measurement.
- Ensure seamless completion of ongoing and annual program operations through direct ownership or delegation.
- Lead all hiring for the Program team, managing recruitment consultants and HR/Operations.
Benefits
- Competitive package, including health, dental, vision, flexible spending account, 401(k), and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
