Director of Program Compliance

Hope The Mission•Los Angeles, CA

1d•$80,000 - $85,000•Hybrid

About The Position

The Director of Program Compliance leads HTM's contract and program compliance function. This role is responsible for ensuring that all contracts and agreements are executed, monitored, and closed out in alignment with federal, state, and local requirements. It oversees internal auditing systems, compliance policy development, and data infrastructure that supports accurate, real-time reporting across the organization's program portfolio. This is a systems-oriented leadership role. The Director of Program Compliance does not simply track whether requirements are met. This role builds the tools, processes, and organizational capacity that make compliance sustainable at scale. That includes designing auditing frameworks, managing cross-departmental compliance workflows, and translating regulatory requirements into clear operational guidance for program teams. HTM's contract portfolio is large, complex, and funder-diverse. The person in this role must be equally comfortable in spreadsheets and in strategy conversations — able to identify a compliance gap in a data tracker and communicate its implications to senior leadership. Precision and systems thinking are not optional. They are the job.

Requirements

Must provide proof of legal authorization to work in the United States
Must pass background check as required
Must comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standards
Ability to travel to multiple HTM locations; estimated travel 25–50%
Prolonged periods of sitting and working on a computer required
Ability to bend, twist, kneel, stand, and lift up to 25 lbs. on an intermittent basis
Ability to perform sustained visual and hearing tasks
Ability to work periodic evenings and weekends as operationally required
Position is contingent upon contract funding
Bachelor's degree in Business, Public Administration, Human Services, or closely related field required
Minimum four years of experience in government contract management, administration, compliance, or auditing
Experience conducting internal audits and developing corrective action plans
Experience with sub-contractor oversight and compliance monitoring
Advanced proficiency in Microsoft Excel including VLOOKUP/XLOOKUP, Pivot Tables, Power Query, and logical functions (IF/AND/OR)
Ability to build data dashboards and compliance scorecards for stakeholder reporting
Strong understanding of data validation and integrity practices
Proficiency in project management tools such as Asana, Monday.com, or Smartsheet
Proficiency in SharePoint, OneDrive, or Google Workspace for document version control and cross-departmental filing
Ability to reconcile program expenses against contract line items
Excellent written and verbal communication skills, including formal reporting and audit response
Strong project management skills with attention to detail and the ability to manage competing deadlines
Ability to develop and maintain complex working relationships across departments and organizational levels
Ability to work independently and under pressure in a fast-paced, deadline-driven environment
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.
Must have proof of vehicle insurance coverage.
Must have a valid CA drivers license.

Nice To Haves

Master's degree in Public Administration preferred
Minimum three years of experience working in homeless services preferred
Working knowledge of federal, state, and local policies and regulations applicable to homeless services
Familiarity with HMIS or similar relational database systems used in social services

Responsibilities

Monitor, review, track, and ensure execution of all contracts and agreements including government contracts, memoranda of understanding, subcontracts, and other agreements
Develop and maintain a centralized digital repository and dashboard system for the full contract portfolio, tracking lifecycle stages from solicitation to closeout
Create standardized reporting templates for sub-contractor use to ensure consistency across program areas
Identify requirements at each stage of the agreement lifecycle from execution through closeout
Monitor and ensure all compliance documents — including certificates of insurance, ordinances, and affidavits — are current for each active contract
Monitor emerging regulatory and contract trends and translate them into operational policy guidance
Develop internal program auditing systems, controls, tools, and policies related to contract compliance and program outcomes
Establish and implement a comprehensive compliance monitoring program, including corrective action plans to prevent non-compliance
Conduct compliance reviews and lead internal audit activities; monitor corrective actions to strengthen the overall compliance program
Design automated Excel-based auditing tools and trackers that flag non-compliance or performance gaps in real time
Use historical program data to forecast compliance risks and budget burn rates; provide strategic recommendations to the Senior Director of Contracts and Data
Identify trends across the portfolio that signal compliance risk and design systemic interventions in response
Develop processes to reduce manual data entry through the use of macros or integrated software solutions
Oversee synchronization of data between program databases (including HMIS), financial software, and compliance trackers to maintain a single source of truth for reporting
Build interactive data visualizations and compliance scorecards to communicate program health to leadership and stakeholders
Ensure accuracy and integrity of compliance records through consistent application of data validation practices
Prepare and deliver program reports, documentation, and formal responses to external contract audits and monitoring visits
Lead organizational response to compliance-related findings from external audits
Reconcile program expenses against contract line items in coordination with finance to ensure fiscal compliance
Collaborate with all mission impact departments — including Interim Housing, Access and Engagement, Outreach, Housing Services, and Learning and Development — to maintain and communicate contract requirements, compliance risk, and policy guidance
Perform other duties as assigned