Director of Program Compliance

Hope The Mission•Los Angeles, CA

About The Position

The Director of Program Compliance is responsible for overseeing and advancing the organization’s program and contract compliance efforts including monitoring, execution, and compliance management of Hope the Mission’s contracts and agreements. The role will ensure adherence to federal, state, and local government regulations, compliance with funder rules & requirements, and monitoring of sub-contracts. The role will provide strategic oversight of contract management, internal auditing processes, and compliance policy development.

Requirements

Excellent written and oral communication skills.
Proactive with strong project management skills and attention to detail.
Demonstrated ability to develop and manage complex relationships across levels and functional areas.
Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently.
Strong research skills – ability to identify and research grant & foundation prospects
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint);
Ability to work periodic scheduled evenings and weekends.
Bachelor’s degree in Business, Public Administration, Human Services, or other closely related field required
4+ years in government contract management, administration, compliance and auditing
Understanding of local government, state, and federal policies and trends related to homeless services.
Complex Data Modeling: Mastery of advanced Excel functions including VLOOKUP/XLOOKUP, Pivot Tables, Power Query, and Logical Statements (IF/AND/OR) to manipulate large datasets.
Dashboard Creation: Ability to build interactive data visualizations and compliance "scorecards" to communicate program health to stakeholders.
Data Integrity: Strong understanding of data validation techniques to ensure the accuracy and cleanliness of compliance records.
Database Management: Experience with HMIS (Homeless Management Information Systems) or similar relational databases used in social services.
Project Management Software: Proficiency in tools like Asana, Monday.com, or Smartsheet to track multi-step contract execution workflows.
Cloud Collaboration: Expert use of SharePoint, OneDrive, or Google Workspace for secure document version control and cross-departmental filing.
Advanced PC/Mac Proficiency: Must be able to troubleshoot basic software integration issues and navigate multiple web-based portals simultaneously.
Extended Screen Time: Due to the heavy nature of data auditing and portfolio tracking, the ability to maintain focus during prolonged periods of complex digital analysis is essential
Ability to proficiently operate a PC, MAC, fax, and telephone
Prolonged periods of sitting at a desk and working on a computer
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Occasionally lift and/or move, push and pull up to 25 pounds
This position requires travel to multiple locations. Travel percentage: 25-50%
Advanced understanding of Microsoft Suite. Proficient in Excel and creation of pivot tables and complex formulas.
Employment eligibility verification

Nice To Haves

Master's degree in Public Administration preferred (but not required)
3+ years of experience working in homeless services preferred

Responsibilities

Portfolio Systems Management: Develop and maintain a centralized digital repository and dashboard system for the entire contract portfolio to track lifecycle stages from solicitation to closeout.
Data-Driven Compliance Auditing: Design automated Excel-based auditing tools and trackers that utilize complex formulas to flag non-compliance or performance gaps in real-time.
System Integration: Oversee the synchronization of data between program databases (e.g., HMIS), financial software, and compliance trackers to ensure "single source of truth" reporting.
Predictive Analysis: Use historical program data to forecast compliance risks and budget burn rates, providing strategic recommendations to the Senior Director of Contracts & Data.
Standardization: Create standardized Excel templates for sub-contractor reporting to ensure consistency across the mission’s diverse program areas.
Financial Literacy: Ability to reconcile program expenses against contract line items to ensure fiscal compliance.
Risk Mitigation: Skilled in identifying "red flag" trends across the portfolio and designing systemic interventions.
Process Automation: A proactive mindset focused on reducing manual entry through the use of macros or integrated software solutions.
Monitor, review, track and ensure execution of contracts and agreements including, but not limited to, government contracts, memorandums of understanding, subcontracts, and other agreements
Develop internal program auditing systems, controls, tools and policies related to contract compliance and program outcomes compliance
Establish and implement a comprehensive compliance monitoring program and develop corrective action plans to prevent non-compliance
Conduct compliance reviews; lead internal program audit activities and monitor corrective actions to strengthen the contracts compliance program
Collaborate cross-functionally with all mission impact departments including but not limited to Interim Housing, Access and Engagement, Outreach, Housing Services and learning and development to maintain and disseminate information related to contract requirements, compliance risk and policy recommendations to adhere to rules and regulations of agreements
Prepare and deliver program reports, documentation and responses to external contract audits and monitoring
Lead efforts to address compliance related issues from external audits.
Monitor and ensure that all compliance documents such as certificate of insurance, ordinances, and affidavits are updated in timely for each contract.
Identify requirements of agreement lifecycle from execution to closeout
Monitor emerging regulatory and contract trends and translate them to policy guidance
Other duties as assigned