Director of Professional Services

Sheppard Pratt•Towson, MD

5d•$117,062 - $192,945

About The Position

The Director of Professional Services will provide leadership and operational oversight for Professional Services and Medical Staff Administration functions. This role supports the Practice Association and Medical Staff Office, overseeing provider contracts, employment documentation, scheduling support, workforce administration, provider records, and related operational processes. The position ensures effective coordination of credentialing, privileging, provider quality reviews, Medical Executive Committee support, and physician governance activities. Additionally, it maintains systems and processes supporting provider scheduling, workforce analytics, productivity monitoring, and professional practice evaluation. The Director will also ensure compliance with accreditation, regulatory, legal, and medical staff requirements, support organizational readiness for regulatory reviews, and collaborate with leadership on provider performance monitoring and continuous improvement initiatives. This role involves developing and overseeing provider capacity management processes, analyzing provider productivity and access metrics, and implementing strategies to optimize provider utilization and improve patient access. The Director will also lead, mentor, and develop Professional Services and Medical Staff Administration personnel, manage departmental resources, and serve as a strategic advisor to the Chief Medical Officer and physician leadership on provider workforce planning, recruitment, access management, and medical staff operations. The role may also lead or participate in initiatives involving provider compensation, onboarding redesign, workforce optimization, provider engagement, and operational improvement.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Public Health, or a related field required; Master's degree preferred.
Minimum of five to seven (5-7) years of progressive leadership experience in healthcare administration, provider services, medical staff administration, workforce planning, physician recruitment, or practice management.
Knowledge of provider recruitment strategies, workforce planning methodologies, provider onboarding processes, and clinician engagement practices.
Understanding of provider capacity management, access optimization, productivity measurement, workforce analytics, and staffing models used within healthcare organizations.
Knowledge of medical staff operations, credentialing, privileging, accreditation standards, regulatory requirements, provider governance processes, and healthcare compliance principles.
Understanding of provider compensation practices, contract administration, physician employment models, and professional services operations.
Demonstrated leadership, organizational, project management, and problem-solving skills, with the ability to lead teams, manage complex initiatives, and drive operational performance.
Excellent interpersonal, communication, and relationship-building skills, with the ability to collaborate effectively with executive leadership, physicians, advanced practice providers, operational leaders, Human Resources, Legal, and other key stakeholders.
Strong analytical skills with the ability to interpret workforce, productivity, access, and operational data and use findings to support strategic decision-making and organizational planning.
Proficiency in workforce analytics tools, HR and scheduling systems, Microsoft Office applications, and other healthcare technology platforms, with the ability to manage multiple priorities while maintaining confidentiality and professional judgment.

Nice To Haves

Master's degree preferred.

Responsibilities

Develop and implement provider recruitment and workforce planning strategies that support organizational growth, clinical coverage requirements, and patient access goals.
Partner with medical directors, service line leaders, Human Resources, and executive leadership to identify staffing needs, forecast workforce demands, and develop recruitment priorities.
Oversee provider recruitment activities, including sourcing, interviewing, candidate evaluation, contract negotiations, offer management, and onboarding coordination.
Monitor recruitment, workforce, and market trends and utilize data to support staffing decisions, succession planning, and workforce optimization.
Direct provider onboarding, orientation, and integration activities to ensure successful transition into clinical practice and organizational culture.
Develop and support provider engagement, mentorship, professional development, and retention initiatives designed to promote workforce stability and clinician satisfaction.
Collaborate with operational leaders and Human Resources to address provider concerns, support career development, and enhance the overall provider experience.
Provide leadership and operational oversight for Professional Services and Medical Staff Administration functions supporting the Practice Association and Medical Staff Office.
Oversee provider contracts, employment documentation, scheduling support, workforce administration, provider records, and related operational processes.
Ensure effective coordination of credentialing, privileging, provider quality reviews, Medical Executive Committee support, and physician governance activities.
Maintain systems and processes supporting provider scheduling, workforce analytics, productivity monitoring, and professional practice evaluation.
Ensure compliance with accreditation, regulatory, legal, and medical staff requirements impacting provider operations and professional services functions.
Support organizational readiness for Joint Commission, CMS, and other regulatory reviews through coordination of provider-related compliance activities.
Collaborate with Medical Staff and Quality leadership to support provider performance monitoring, OPPE/FPPE processes, policy development, and continuous improvement initiatives.
Develop and oversee provider capacity management processes that align clinician availability with patient demand, access goals, and operational priorities.
Analyze provider productivity, scheduling patterns, workload distribution, and access metrics to identify opportunities for improvement.
Implement workforce planning and scheduling strategies that optimize provider utilization, improve patient access, and support organizational performance.
Prepare and present workforce, productivity, access, and capacity reports to leadership to facilitate data-driven decision making.
Lead, mentor, and develop Professional Services and Medical Staff Administration personnel to ensure high-quality service delivery and operational effectiveness.
Establish departmental goals, performance standards, staffing plans, and operational priorities aligned with organizational objectives.
Foster a culture of collaboration, accountability, customer service, professionalism, and continuous improvement.
Manage departmental resources and drive initiatives that improve efficiency, provider experience, and operational outcomes.
Serve as a strategic advisor to the Chief Medical Officer and physician leadership on provider workforce planning, recruitment, access management, and medical staff operations.
Lead or participate in initiatives involving provider compensation, onboarding redesign, workforce optimization, provider engagement, and operational improvement.
Utilize workforce analytics and organizational data to support strategic decision-making, resource allocation, and long-term workforce planning.
Identify and implement innovative solutions that enhance provider operations, support organizational growth, and improve access to care.