Director of Professional Services

Sheppard Pratt Careers•Towson, MD

About The Position

The Director of Professional Services will lead recruitment and workforce planning, provider onboarding and retention, professional services and medical staff administration, compliance and quality oversight, capacity management and access optimization, and strategic planning and organizational initiatives. This role involves partnering with various leaders to ensure efficient and effective provider operations, support organizational growth, and enhance patient access to care. The Director will also manage a team and drive initiatives for operational improvement and provider satisfaction.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Public Health, or a related field required.
Minimum of five to seven (5-7) years of progressive leadership experience in healthcare administration, provider services, medical staff administration, workforce planning, physician recruitment, or practice management.
Knowledge of provider recruitment strategies, workforce planning methodologies, provider onboarding processes, and clinician engagement practices.
Understanding of provider capacity management, access optimization, productivity measurement, workforce analytics, and staffing models used within healthcare organizations.
Knowledge of medical staff operations, credentialing, privileging, accreditation standards, regulatory requirements, provider governance processes, and healthcare compliance principles.
Understanding of provider compensation practices, contract administration, physician employment models, and professional services operations.
Demonstrated leadership, organizational, project management, and problem-solving skills.
Excellent interpersonal, communication, and relationship-building skills.
Strong analytical skills with the ability to interpret workforce, productivity, access, and operational data.
Proficiency in workforce analytics tools, HR and scheduling systems, Microsoft Office applications, and other healthcare technology platforms.

Nice To Haves

Master's degree preferred.

Responsibilities

Develop and implement provider recruitment and workforce planning strategies.
Oversee provider recruitment activities, including sourcing, interviewing, candidate evaluation, contract negotiations, offer management, and onboarding coordination.
Direct provider onboarding, orientation, and integration activities.
Develop and support provider engagement, mentorship, professional development, and retention initiatives.
Provide leadership and operational oversight for Professional Services and Medical Staff Administration functions.
Oversee provider contracts, employment documentation, scheduling support, workforce administration, provider records, and related operational processes.
Ensure effective coordination of credentialing, privileging, provider quality reviews, Medical Executive Committee support, and physician governance activities.
Maintain systems and processes supporting provider scheduling, workforce analytics, productivity monitoring, and professional practice evaluation.
Ensure compliance with accreditation, regulatory, legal, and medical staff requirements.
Support organizational readiness for Joint Commission, CMS, and other regulatory reviews.
Collaborate with Medical Staff and Quality leadership to support provider performance monitoring, OPPE/FPPE processes, policy development, and continuous improvement initiatives.
Develop and oversee provider capacity management processes.
Analyze provider productivity, scheduling patterns, workload distribution, and access metrics.
Implement workforce planning and scheduling strategies that optimize provider utilization, improve patient access, and support organizational performance.
Prepare and present workforce, productivity, access, and capacity reports to leadership.
Lead, mentor, and develop Professional Services and Medical Staff Administration personnel.
Establish departmental goals, performance standards, staffing plans, and operational priorities.
Foster a culture of collaboration, accountability, customer service, professionalism, and continuous improvement.
Manage departmental resources and drive initiatives that improve efficiency, provider experience, and operational outcomes.
Serve as a strategic advisor to the Chief Medical Officer and physician leadership on provider workforce planning, recruitment, access management, and medical staff operations.
Lead or participate in initiatives involving provider compensation, onboarding redesign, workforce optimization, provider engagement, and operational improvement.
Utilize workforce analytics and organizational data to support strategic decision-making, resource allocation, and long-term workforce planning.
Identify and implement innovative solutions that enhance provider operations, support organizational growth, and improve access to care.