Director of Professional Services

Custom Computer Specialists • Raleigh, NC

2d • Remote

About The Position

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. The Director of Professional Services owns the Professional Services division as a standalone business — its people, its delivery outcomes, and its full profit and loss. The role is a peer to the Director of Managed Services: Managed Services carries the recurring operational estate, Professional Services carries every engagement with a defined start and a defined finish. This is a national role, staffed across all five regional markets and the acquired entities within them, accountable for one consistent standard of execution regardless of where work originates. Four practices report to this leader — the Project Management Office, project engineering and consulting, security incident response and remediation, and an advisory practice delivered through assessments — and are expected to operate as one integrated capability rather than four adjacent teams: a breach engagement should draw a project manager, a remediation engineer, and a post-incident assessment from the same organization without a divisional handoff.

Requirements

• Bachelor’s degree in business, computer science, engineering, or a related field.
• Ten or more years in IT professional services delivery, including five or more leading delivery organizations at a management or director level.
• Demonstrated ownership of a services P&L with direct accountability for revenue, gross profit, and contribution — not delivery accountability alone.
• Proven management of a multi-project portfolio in a geographically distributed organization, including resource contention across markets and clients.
• Mastery of Project Management Institute (PMI) practices and command of work breakdown structure development, level-of-effort estimating, and cost-plus and value-based pricing models.
• Technical depth across IT infrastructure — networking, data center, virtualization, cloud migration, unified communications, endpoints, and the Microsoft stack — sufficient to challenge an estimate and adjudicate a technical dispute.
• Working command of security incident response: containment and remediation practice, evidence handling, and client communication during an active breach.
• Experience building or scaling a consulting or assessment practice as a repeatable commercial offering.
• Executive-level written, verbal, and presentation skills, including the ability to deliver difficult or sensitive information with candor and tact.
• Ability to travel up to 25% across the company’s regional markets.

Nice To Haves

• PMP certification
• Master’s degree
• familiarity with Lean or comparable continuous-improvement methodologies
• experience integrating delivery organizations following acquisition.

Responsibilities

• Owns the complete Professional Services P&L — revenue, gross profit, and contribution — including budget development, quarterly forecasting, and monthly actualization against plan.
• Accountable for project-level margin and revenue realization against contracted value, including identification and recovery of scope creep, unbilled effort, and margin leakage before close-out.
• Determines the divisional resource model: bench size and composition, billable capacity against forecast demand, and the use of subcontract or partner delivery where internal capacity is the wrong answer.
• Owns delivery-side estimating discipline: work breakdown structures, level-of-effort models, and the assumptions underpinning fixed-fee, time-and-materials, and value-based engagements.
• Maintains complete visibility and control across the project portfolio — scope, schedule, budget, risk, and resourcing — in every market and vertical served.
• Converts executed statements of work into staffed, scheduled, governed engagements delivered on time, on budget, and to the quality standard represented to the client.
• Enforces a single national delivery methodology: kickoff standards, client-facing documentation, governance cadence, change control, formal close-out, and retrospectives that correct future estimating.
• Identifies engagement risk early, intervenes personally on distressed projects, and arbitrates resource contention across concurrent engagements and regions.
• Owns the incident response and remediation practice for security and breach events — response readiness, engagement mobilization, containment and remediation execution, and stakeholder communication under active incident conditions.
• Maintains a defined interface with the Security Operations Center: the SOC detects, triages, and escalates; this division owns the remediation engagement through closure.
• Establishes the commercial and operational structure for incident work — retainers, response commitments, surge staffing, after-hours mobilization — absorbed without destabilizing the committed portfolio, and ensures a defensible documentary record.
• Builds and scales the assessment practice — infrastructure, security posture, cloud readiness, operational maturity — as repeatable, productized, margin-accretive offerings rather than bespoke effort priced per opportunity.
• Standardizes assessment methodology, deliverables, and findings frameworks so output quality is a function of the practice rather than the consultant assigned, and develops talent capable of executive-level advisory work.
• Positions assessments as the front end of the client lifecycle, producing findings that convert into remediation projects and recurring managed services engagements.
• Accountable for service delivery and proposal fulfillment: validates that scoped work is deliverable, correctly estimated, and staffable before commitment, and owns the outcome once it is committed.
• Serves as the delivery authority in pre-sales, signing off on estimates, assumptions, exclusions, and delivery risk, and partners with sales and account leadership on positioning and follow-on work.
• Professional Services currently retains solution design, scoping, and statement-of-work authorship. As the pre-sales engineering function is established, that ownership transfers and this role’s accountability narrows to delivery-side validation and fulfillment. The Director is expected to lead that transition, including the transfer of estimating knowledge and the criteria by which delivery accepts handoff.
• Selects, develops, and retains the divisional team across all five markets, consolidating varied legacy regional practices into a single national operating standard.
• Builds the career architecture for project management, engineering, and consulting tracks — tiering, specialization, and progression — consistent with national job title and compensation standards.
• Enforces divisional policy and internal controls, including compliance where work is delivered under externally funded contracts, and owns the data integrity portfolio reporting depends on.

Benefits

• Competitive salaries
• Comprehensive benefits including: Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Director