Director of Professional Services

Dhss/Samh•Dover, DE

21h•Onsite

About The Position

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement This position reports to the DPC Assistant Hospital Director and will serve on the clinical leadership team. The incumbent will oversee various Social and Therapeutic Services in the inpatient hospital setting as well as in the Jane E. Mitchell forensic building, to provide planning, organization and direction to professional departments including but not limited to Behavioral Health Case Management, Activity Therapists, and Psychology. The incumbent will serve a critical role in coordinating various departments to ensure the development of policies and professional standards that align with operating practices and accreditation requirements, maintaining professional standards for departments and ensuring the delivery of services remains consistently high quality.

Requirements

Possession of a Bachelors degree or higher in Behavioral, Social or Health Science or related field.
Three years experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives.
Providing advice to other agency organizational units through consultation.
Three years experience in strategic planning such as planning and mapping a path between the present and future usually for three to five years by determining key objectives, how to accomplish the key objectives, what strategies should be used, what activities would contribute to accomplishing the key objectives and developing performance measures to gauge and report progress or success.
Three years experience in developing policies and procedures.
Three years experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Nice To Haves

Master’s degree or higher in Behavioral, Social, Health Science, or a related field AND possession of a current professional license in a related discipline

Responsibilities

Plans, organizes and directs the operation of professional services programs.
Establishes policies, goals and objectives by which professional services departments are provided; provide information and corrective action plans in response to licensing survey deficiencies.
Plans and organizes mechanisms to monitor and evaluate the quality and appropriateness of patient care and the clinical performance of all individuals with delineated clinical responsibilities.
Monitors peer review of medical staff as part of the basis for recommendations for continued membership on the medical staff and/or delineation of individual clinical responsibilities.
Establishes standards for credentials, reappointment, renewal, or revision of clinical privileges of the medical staff as described in the medical staff by laws and rules and/or approved by the health care facility governing body.
Serves in a consultative role by reviewing and evaluating program operations as practiced by professional staff in the treatment of patients; Coordinates and consults with the Treatment Services department to assure adequate professional staffing and delivery of professional services.
Manages professional services contracts.
Participates in a facility-wide quality assurance program; conducts periodic studies of the quality of professional programs and the adequacy in meeting current treatment needs of patients; identifies areas for process improvement and analyze indicators in relation to licensing standards.
Interprets policies and standards and resolves problems as they relate to the delivery of professional services; conducts periodic studies of the quality of professional programs and the adequacy in meeting current treatment needs of patients.
Participates on various committees, as part of the management team, as assigned by the facility director.
Prepares and oversees the preparation of reports regarding the operation of professional services departments.