Director Of Product, Onboarding, Hardware & Supply Chain

Toast

1d•$180,000 - $368,000•Hybrid

About The Position

Toast is hiring a Director of Product to own the vision, roadmap, and outcomes for its Onboarding, Hardware & Supply Chain systems within the Business Technology & Transformation organization. The role leads a team of product managers and analysts and partners with leaders across Supply Chain, Finance, Accounting, Care, Onboarding, and Customer Success Operations. It also works closely with upstream and downstream BTT teams and R&D to ensure data and processes flow effectively across Salesforce, NetSuite, and related platforms, delivering scalable solutions to support Toast’s growth. The Director sets multi-year strategy, establishes the team’s product operating model, builds and develops the team, and aligns priorities across business and technology partners. Product ownership includes the hardware order experience from order through fulfilment, inventory-related supply chain systems, third-party logistics providers, Onboarding systems, and key master-data infrastructure. The role manages a project funnel, prioritizes work across operational improvements and strategic initiatives, and owns delivery and adoption of initiatives with measurable business outcomes. The position leads technology evaluation and implementation, integrations, migrations, and enhancements across supply chain, hardware, customer support, finance, accounting, onboarding, data warehouse, and engineering systems. It translates ambiguous business needs into functional and technical specifications, makes build-versus-buy-versus-configure recommendations, and manages scope, risk, and cross-team dependencies through rollout. The Director advises senior stakeholders, communicates roadmaps and risks, gathers user feedback, establishes performance KPIs, and applies data-driven root-cause analysis to operational issues. Toast describes its work model as hybrid, with in-office expectations varying by region. The role’s salary range varies by geographic zone: Zone A $230,000–$368,000, Zone B $200,000–$320,000, and Zone C $180,000–$288,000. Starting salary depends on skills, experience, and geographic location; additional total rewards may include cash compensation, equity, and benefits.

Requirements

10+ years of experience in Product Management, business systems, or Supply Chain/Enterprise Systems, including system implementation, platform integration, and transformation.
5+ years in leadership roles, with demonstrated ability to build and lead high-performing teams.
Experience with Salesforce, NetSuite, TMS/3PLs, and Order Management systems.
Skill in systems analysis, including root-cause analysis and process modeling or systems-design methodologies.
Experience driving large-scale supply chain, hardware, or enterprise system implementations, migrations, or enhancements.
Proficiency in how applications share data and communicate, and expert understanding of data flows across systems.
Ability to explain clear, accurate solutions to technical and non-technical audiences.
Exceptional stakeholder management, influence, and negotiation skills, including ability to build relationships with key executives.

Nice To Haves

Experience with customer support platforms such as Salesforce Service Cloud or Amazon Connect.
Experience in high-growth, global companies.
Experience with vendor management, contract negotiation, and budget ownership for enterprise platforms.
Experience with 3PL/logistics partners, returns (RMA), or asset management.
Familiarity with emerging technologies in supply chain and hardware operations, including AI/ML, automation, and analytics tools.
Track record of success presenting to senior executives.
Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Set the multi-year vision and roadmap for Onboarding, Hardware & Supply Chain systems in alignment with company strategy and business priorities.
Build, coach, and grow a high-performing team of product managers and analysts, including hiring, career development, and accountability for outcomes.
Partner with senior business and technology leaders to translate needs into scalable system solutions.
Align roadmaps with upstream and downstream BTT teams and R&D, manage dependencies, and clarify ownership of data and integrations.
Establish the team’s product operating model for intake, prioritization, planning, communication, and outcome-based goals such as OKRs.
Develop scalable processes that support growth in hardware, supply chain, and customer support operations.
Own the hardware order experience from order through fulfilment, inventory-related supply chain systems, 3PLs, Onboarding systems, and key master-data infrastructure.
Maintain and manage the project funnel, prioritizing operational improvements and strategic initiatives across functional streams.
Lead strategic initiatives from discovery and design through launch, adoption, and measurement of business results.
Drive enhancements, integrations, and automation across Salesforce, NetSuite, and related platforms to improve efficiency, accuracy, and user experience.
Ensure releases are communicated, users are trained, and adoption is tracked.
Lead evaluation and implementation of supply chain, hardware, and customer support technologies and tools, making build-versus-buy-versus-configure recommendations.
Oversee integrations across Finance, Accounting, Care, Onboarding, data warehouse, and related enterprise systems.
Turn ambiguous ideas and targets into detailed functional requirements and provide prioritization guidance based on business understanding.
Lead large implementations, migrations, and enhancements, managing scope, risk, and cross-team dependencies from design through rollout.
Advise business leaders on priorities, trade-offs, and technical feasibility.
Build working relationships with engineering, R&D, and BTT partners to resolve dependencies and maintain delivery momentum.
Communicate roadmaps, progress, and risks to executives and stakeholders in business and technical terms.
Translate business requirements into actionable functional and technical specifications and facilitate timely decisions.
Gather feedback from Care agents, Onboarding consultants, Supply Chain users, and Finance users and use it to guide improvements.
Establish KPIs for system adoption, stability, efficiency, and business results, such as order accuracy, on-time hardware delivery, inventory discrepancy rate, and time to onboard.
Identify and manage risks in hardware, supply chain, Onboarding, and customer support systems, with mitigation plans and escalation paths.
Use root-cause analysis and systems-design methodologies to address inventory discrepancies, hardware delivery failures, and process gaps.