Director of Product, AI Decision Platform

CCC Intelligent Solutions•Chicago, IL

6d•$157,418 - $240,000

About The Position

CCC Intelligent Solutions is hiring the first product lead for an AI-native decision platform for bodily injury claims. The Director of Product will co-own the product in direct partnership with the VP of Product & Engineering, defining what gets built, why it matters, and when it ships. The role will partner with engineering on project scope and daily collaboration, and will eventually hire and lead a growing team of product managers as the platform scales. This is a hands-on product design role shaping the platform’s core architecture, how carriers configure decision handling, standards for correctness, and the boundary between software and human judgment. The platform is intended to facilitate decisions through appropriate methods, explain those decisions, and measure their correctness. The Director will own product strategy, roadmap, and commercial success from inception through market validation, while building AI-first products that guide and augment human decision-making in auto casualty claims. The role works directly with senior insurance carrier executives and operational stakeholders to identify problems, validate product concepts, and drive business outcomes. It translates complex workflows, regulations, and clinical constraints into scalable requirements; establishes evaluation and monitoring for accuracy, explainability, and auditability; and partners across customer success, sales, and product marketing on go-to-market strategy. Success includes measurable correctness across decision types and jurisdictions, faster engineering through precise specifications, and a productive, scaled product team.

Requirements

8+ years of product management experience in enterprise software, including significant ownership of a platform or core system used by many enterprise customers.
Have shipped at least one AI-driven product in production, including its evaluation and monitoring systems.
Deep experience in at least one complex, regulated vertical.
Hands-on prototyping and technical contribution using AI coding tools.
Track record of working directly with enterprise customers and senior stakeholders to shape product direction.
Experience hiring, mentoring, or leading product managers.

Nice To Haves

Experience in insurance claims or medical billing.
Experience in a complex regulated domain such as health payer, payments integrity, revenue cycle, fintech, legal, or insurance.

Responsibilities

Own the strategy, roadmap, and commercial success of a key product area from inception through market validation.
Build and ship AI-first products that guide and augment human decision-making in auto casualty claims.
Work directly with senior executives at major insurance carriers to uncover problems, test product visions, and drive business outcomes.
Architect decision-making frameworks that balance AI capabilities, automated logic, and human oversight.
Translate complex client workflows, regulatory guidelines, and clinical constraints into precise, scalable engineering requirements.
Establish evaluation standards and monitoring systems to ensure accuracy, explainability, and auditability across system outputs.
Rapidly prototype and validate concepts with industry stakeholders, gathering feedback and refining strategy before engineering handoff.
Hire, mentor, and lead a growing product team, establishing product management operating standards.
Partner with customer success, sales, and product marketing to develop go-to-market strategy.
Co-own the platform with the VP of Product & Engineering, scope projects, and collaborate daily with engineers.
Prototype agent workflows, write evaluation code, and make direct technical contributions to the product.