Director of Product , Network Processing Caribbean and Central America

Visa•Miami, FL

7d•Onsite

About The Position

The Director of Product, Network Processing will lead Visa’s network processing strategy, business growth, and execution across the Caribbean and Central America. The role owns the regional business plan to expand processing participation, accelerate adoption of network capabilities, and strengthen Visa’s value proposition for issuers, acquirers, processors, and other ecosystem partners. It translates regional and global priorities into market-specific strategies that account for commercial opportunities, client needs, competitive dynamics, and local requirements. As a senior partner to market leadership and client-facing teams, the Director shapes strategic client engagements, develops investment cases, and leads cross-functional initiatives from opportunity identification through commercialization and performance management. The role also represents Caribbean and Central American market needs in regional and global product planning, influencing roadmaps and investment priorities. Digital fluency is required, including the use of emerging technologies such as Generative AI tools to support everyday work. Visa requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. The position is performed in an office setting and requires travel 5–10% of the time. Work hours vary according to department needs.

Requirements

At least 10 years of work experience with a bachelor's degree, at least 8 years with an advanced degree, or at least 3 years with a PhD.
Experience in payments, network processing, transaction switching, acquiring, issuing, or related financial technology businesses.
Professional proficiency in English and Spanish.
Digital fluency, including the ability to use emerging technologies such as Generative AI tools to support everyday work.

Nice To Haves

At least 12 years of work experience with a bachelor's degree, 8–10 years with an advanced degree, or 6 or more years with a PhD.
Experience creating vision statements and setting product goals.
Experience defining product strategy and product design.
Ability to build trusted relationships with senior executives, influence strategic decisions, and support complex commercial negotiations.
Experience in customer discovery and designing new products based on discovery.
Experience in product execution and defining and leading plans to achieve product goals.
Experience working in Agile frameworks and matrixed organizations.
Experience in process or core banking best practices.
Experience recruiting, growing, retaining, and leading technical talent.
Experience collaborating in global, cross-functional teams.
Strong commercial acumen and ability to forecast business trends.
Excellent communication and executive presentation skills, including explaining technical concepts to business audiences.
Senior product management experience in Digital, Payments, and Financial Services.
Proven track record of launching and managing digital products for issuers.
Deep background in issuing institutions and managing large card portfolios.
Experience developing or launching new solutions and managing engagement, UX, and UI transformation.
Experience leading difficult deal negotiations and managing third-party vendors.
Ability to structure and manage complex cross-enterprise projects and processes.
Superior analytical and problem-solving skills with demonstrated intellectual rigor.
Experience managing diverse teams with positive records.

Responsibilities

Own the multi-year network processing strategy and annual business plan for the Caribbean and Central America, including market priorities, growth targets, investment requirements, and execution milestones.
Drive processing volume, revenue growth, and adoption of priority network capabilities with market leadership, translating regional objectives into country and client plans.
Identify and assess growth opportunities in domestic and cross-border processing, client connectivity, transaction routing, and network modernization.
Establish and manage performance metrics, monitor results against targets, and lead corrective actions.
Develop and present business cases for strategic initiatives, balancing revenue potential, delivery costs, implementation complexity, and long-term value.
Lead regional commercialization of network processing capabilities by defining target segments, value propositions, go-to-market plans, and adoption strategies.
Partner with Account Executives and market teams to build and advance a prioritized pipeline of processing opportunities with issuers, acquirers, processors, and strategic partners.
Engage senior client executives to understand priorities, influence processing strategies, and secure alignment on joint growth and modernization initiatives.
Shape commercial proposals and support complex negotiations with Sales, Finance, Legal, and other stakeholders.
Translate technical network capabilities into client benefits, including transaction performance, operational efficiency, resilience, and access to innovation.
Lead multi-market initiatives from strategy and business case development through implementation, commercialization, and benefits realization.
Align Product, Technology, Client Services, Sales, Finance, Risk, Legal, and other stakeholders on priorities, ownership, and delivery commitments.
Oversee the regional portfolio of network processing initiatives, managing dependencies, resource tradeoffs, execution risks, and escalations.
Partner with technical and operational teams to support client readiness, successful implementations, and sustained adoption.
Establish governance and executive reporting on business performance, strategic opportunities, delivery progress, and required decisions.
Represent Caribbean and Central American market needs in regional and global planning, influencing product roadmaps and investment decisions.
Monitor competitive developments, payments infrastructure trends, and relevant regulatory changes with subject-matter experts.
Develop market-specific approaches that reflect regional differences in processing environments, client capabilities, and business needs.
Promote innovation and responsible use of emerging technologies to strengthen decision-making, productivity, and client engagement.
Mentor colleagues, share expertise, and foster accountability and collaboration across distributed teams.